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Interaction Attendant transfer failures after migration from PBX to UCC

  • 1.  Interaction Attendant transfer failures after migration from PBX to UCC

    Posted 11-05-2021 10:58
    Currently our Interaction Attendant phone transfer fails when attempting to transfer to a support or department number. IA pulls the numbers from a table. Our Phone team recommended that I prefix the numbers with a 1 (all our internal numbers now need a 1) however, when I do so, I change from a Cisco Attendant error to a message that sounds like an elderly woman with a Canadian accent (based on the way she starts with 'Sorry'.)  It also states it is a recording.  I have never heard this recording and i am hoping someone can confirm this is a canned Genesys/InIn message so I know if I am leaving the CIC system or hitting some remote area of our old PBX based system.

    My Call log also shows that a conference call is being initiated, and then fails.

    If anyone has any suggestions, I greatly appreciate any feedback.


    #Outbound
    #SIP/VolP
    #Telephony
    #Unsure/Other

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    Christopher Becker
    State of Michigan - Oakland County - WRC
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