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  • 1.  Pureconnect/Verint Migration - Status Reason Codes

    Posted 03-04-2021 22:07
    Edited by Anastasia Brown 03-04-2021 22:14
    Hey all,

    We are currently on 2019 R2 .

    We will be integrating Pureconnect & Verint within the coming days. One thing we need are the status message reason codes to integrate Verint. I recall being told a long time ago you can obtain the reason codes for statuses in Interaction Administrator, however I can't find the option. I might be remembering wrong.

    Can anyone point me in the right direction to find these?
    #Integrations

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    Anastasia Brown
    IKEA Pty Limited
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  • 2.  RE: Pureconnect/Verint Migration - Status Reason Codes

    Posted 10-26-2021 05:54
    Hello Anastasia, did you manage to find status reason codes? I am currently searching the same :)

    thanks

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    Sandra Kakasova
    IKEA Ceska Republika, s.r.o.
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