For some reason all of a sudden today when I try to create a schedule I get a message telling me that I have x agents not filling any need and when I look at the schedule the forecast is showing 0.00 for everything yet the forecast has data in it.  I checked to make sure that all of the workgroups are selected and they are.  Any thoughts on this one?
#WEM/Optimizer

------------------------------
Derek Rouleau
The Thomas Agency Inc.
------------------------------

One thing I'm noticing is that all of the agents have Interaction Types of <None>, though I'm not 100% sure if that is different than before this started happening.  I'm also not seeing any way of changing the value to call.

------------------------------
Derek Rouleau
The Thomas Company
------------------------------

Original Message:
Sent: 11-06-2019 15:31
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

For some reason all of a sudden today when I try to create a schedule I get a message telling me that I have x agents not filling any need and when I look at the schedule the forecast is showing 0.00 for everything yet the forecast has data in it.  I checked to make sure that all of the workgroups are selected and they are.  Any thoughts on this one?
#WEM/Optimizer

------------------------------
Derek Rouleau
The Thomas Agency Inc.
------------------------------

Have you guys recently removed skills from most of your agents? We recently had this same issue and it turned out that it was due to us removing 2 skills from about 60 agents, and those 60 agents weren't able to suddenly fill a need

Another thing i have seen is if your session managers have been rebooted, that can sometimes cause an issue. Did you recently reboot your session managers?

------------------------------
Scott Williams
Missouri Higher Education Loan Authority
------------------------------

Original Message:
Sent: 11-07-2019 09:06
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

One thing I'm noticing is that all of the agents have Interaction Types of <None>, though I'm not 100% sure if that is different than before this started happening.  I'm also not seeing any way of changing the value to call.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-06-2019 15:31
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

For some reason all of a sudden today when I try to create a schedule I get a message telling me that I have x agents not filling any need and when I look at the schedule the forecast is showing 0.00 for everything yet the forecast has data in it.  I checked to make sure that all of the workgroups are selected and they are.  Any thoughts on this one?
#WEM/Optimizer

------------------------------
Derek Rouleau
The Thomas Agency Inc.
------------------------------

We don't use skills, so none have been added or removed. Session manager has been up for the same amount of time as everything else.

------------------------------
Derek Rouleau
The Thomas Company
------------------------------

Original Message:
Sent: 11-07-2019 09:36
From: Scott Williams
Subject: All agents not filling any need all of a sudden

Have you guys recently removed skills from most of your agents? We recently had this same issue and it turned out that it was due to us removing 2 skills from about 60 agents, and those 60 agents weren't able to suddenly fill a need

Another thing i have seen is if your session managers have been rebooted, that can sometimes cause an issue. Did you recently reboot your session managers?

------------------------------
Scott Williams
Missouri Higher Education Loan Authority

Original Message:
Sent: 11-07-2019 09:06
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

One thing I'm noticing is that all of the agents have Interaction Types of <None>, though I'm not 100% sure if that is different than before this started happening.  I'm also not seeing any way of changing the value to call.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-06-2019 15:31
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

For some reason all of a sudden today when I try to create a schedule I get a message telling me that I have x agents not filling any need and when I look at the schedule the forecast is showing 0.00 for everything yet the forecast has data in it.  I checked to make sure that all of the workgroups are selected and they are.  Any thoughts on this one?
#WEM/Optimizer

------------------------------
Derek Rouleau
The Thomas Agency Inc.
------------------------------

This sounds incredibly close to a known Optimizer issue.  It even happens in my Dev environment from time to time.  The only fix/workaround for this that I have been able to find is to:

• Go into Administrator and remove an "Optimizer Schedulable License" from an agent.
• Wait 20 minutes
  • Some tests have shown this could be reduced to 10 minutes, but that isn't always reliable.
• Re-add the "Optimizer Schedulable License" to the agent.
• Wait 20 minutes
  • Same caveat here with 10 minutes of waiting.
• Recreate the Forecast
• Delete and Recreate the Schedule in question

Sometimes this has worked without recreating the forecast the schedule was using.  But I can't really find any rhyme or reason as to why it works with waiting 20 minutes versus 10, or recreating/not recreating the forecast.  Best bet is to wait the full 20 minutes in the steps above, and recreate the forecast, then schedule.

Extremely odd, I know.  But I'd suggest giving this a shot and see if it fixes your issue.

Thanks,
Trent.

I'll give it a shot and see what happens.  At this point I'm waiting for tonight so I can restart session manager so I have time.

------------------------------
Derek Rouleau
The Thomas Company
------------------------------

Original Message:
Sent: 11-07-2019 10:25
From: Trent Vance
Subject: All agents not filling any need all of a sudden

This sounds incredibly close to a known Optimizer issue.  It even happens in my Dev environment from time to time.  The only fix/workaround for this that I have been able to find is to:

• Go into Administrator and remove an "Optimizer Schedulable License" from an agent.
• Wait 20 minutes
  • Some tests have shown this could be reduced to 10 minutes, but that isn't always reliable.
• Re-add the "Optimizer Schedulable License" to the agent.
• Wait 20 minutes
  • Same caveat here with 10 minutes of waiting.
• Recreate the Forecast
• Delete and Recreate the Schedule in question

Sometimes this has worked without recreating the forecast the schedule was using.  But I can't really find any rhyme or reason as to why it works with waiting 20 minutes versus 10, or recreating/not recreating the forecast.  Best bet is to wait the full 20 minutes in the steps above, and recreate the forecast, then schedule.

Extremely odd, I know.  But I'd suggest giving this a shot and see if it fixes your issue.

Thanks,
Trent.

------------------------------
Trent Vance
Avtex Solutions, LLC

Original Message:
Sent: 11-07-2019 09:43
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

We don't use skills, so none have been added or removed. Session manager has been up for the same amount of time as everything else.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-07-2019 09:36
From: Scott Williams
Subject: All agents not filling any need all of a sudden

Have you guys recently removed skills from most of your agents? We recently had this same issue and it turned out that it was due to us removing 2 skills from about 60 agents, and those 60 agents weren't able to suddenly fill a need

Another thing i have seen is if your session managers have been rebooted, that can sometimes cause an issue. Did you recently reboot your session managers?

------------------------------
Scott Williams
Missouri Higher Education Loan Authority

Original Message:
Sent: 11-07-2019 09:06
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

One thing I'm noticing is that all of the agents have Interaction Types of <None>, though I'm not 100% sure if that is different than before this started happening.  I'm also not seeing any way of changing the value to call.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-06-2019 15:31
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

For some reason all of a sudden today when I try to create a schedule I get a message telling me that I have x agents not filling any need and when I look at the schedule the forecast is showing 0.00 for everything yet the forecast has data in it.  I checked to make sure that all of the workgroups are selected and they are.  Any thoughts on this one?
#WEM/Optimizer

------------------------------
Derek Rouleau
The Thomas Agency Inc.
------------------------------

I've never had to restart Session Manager for this particular issue.  And really, the steps above could be done inside of business hours, if necessary.  But having said that, if you're restarting SM, best to wait til tonight for sure!

My fingers will be crossed for you, my friend! :-) 

Let us know how it goes!
Trent.

Waiting for the 20 min at the moment, removed the license from the one user.  I figure I'll just wait till around 11 AM EST to put it back and then at 11:30 I'll recreate the forecast and schedule.

------------------------------
Derek Rouleau
The Thomas Company
------------------------------

Original Message:
Sent: 11-07-2019 10:35
From: Trent Vance
Subject: All agents not filling any need all of a sudden

I've never had to restart Session Manager for this particular issue.  And really, the steps above could be done inside of business hours, if necessary.  But having said that, if you're restarting SM, best to wait til tonight for sure!

My fingers will be crossed for you, my friend! :-)

Let us know how it goes!
Trent.

------------------------------
Trent Vance
Avtex Solutions, LLC

Original Message:
Sent: 11-07-2019 10:29
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

I'll give it a shot and see what happens.  At this point I'm waiting for tonight so I can restart session manager so I have time.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-07-2019 10:25
From: Trent Vance
Subject: All agents not filling any need all of a sudden

This sounds incredibly close to a known Optimizer issue.  It even happens in my Dev environment from time to time.  The only fix/workaround for this that I have been able to find is to:

• Go into Administrator and remove an "Optimizer Schedulable License" from an agent.
• Wait 20 minutes
  • Some tests have shown this could be reduced to 10 minutes, but that isn't always reliable.
• Re-add the "Optimizer Schedulable License" to the agent.
• Wait 20 minutes
  • Same caveat here with 10 minutes of waiting.
• Recreate the Forecast
• Delete and Recreate the Schedule in question

Sometimes this has worked without recreating the forecast the schedule was using.  But I can't really find any rhyme or reason as to why it works with waiting 20 minutes versus 10, or recreating/not recreating the forecast.  Best bet is to wait the full 20 minutes in the steps above, and recreate the forecast, then schedule.

Extremely odd, I know.  But I'd suggest giving this a shot and see if it fixes your issue.

Thanks,
Trent.

------------------------------
Trent Vance
Avtex Solutions, LLC

Original Message:
Sent: 11-07-2019 09:43
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

We don't use skills, so none have been added or removed. Session manager has been up for the same amount of time as everything else.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-07-2019 09:36
From: Scott Williams
Subject: All agents not filling any need all of a sudden

Have you guys recently removed skills from most of your agents? We recently had this same issue and it turned out that it was due to us removing 2 skills from about 60 agents, and those 60 agents weren't able to suddenly fill a need

Another thing i have seen is if your session managers have been rebooted, that can sometimes cause an issue. Did you recently reboot your session managers?

------------------------------
Scott Williams
Missouri Higher Education Loan Authority

Original Message:
Sent: 11-07-2019 09:06
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

One thing I'm noticing is that all of the agents have Interaction Types of <None>, though I'm not 100% sure if that is different than before this started happening.  I'm also not seeing any way of changing the value to call.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-06-2019 15:31
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

For some reason all of a sudden today when I try to create a schedule I get a message telling me that I have x agents not filling any need and when I look at the schedule the forecast is showing 0.00 for everything yet the forecast has data in it.  I checked to make sure that all of the workgroups are selected and they are.  Any thoughts on this one?
#WEM/Optimizer

------------------------------
Derek Rouleau
The Thomas Agency Inc.
------------------------------

That is possibly one of the stupidest fixes to date... thanks though as it's now working!

------------------------------
Derek Rouleau
The Thomas Agency Inc.com
------------------------------

Original Message:
Sent: 11-07-2019 10:35
From: Trent Vance
Subject: All agents not filling any need all of a sudden

I've never had to restart Session Manager for this particular issue.  And really, the steps above could be done inside of business hours, if necessary.  But having said that, if you're restarting SM, best to wait til tonight for sure!

My fingers will be crossed for you, my friend! :-)

Let us know how it goes!
Trent.

------------------------------
Trent Vance
Avtex Solutions, LLC

Original Message:
Sent: 11-07-2019 10:29
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

I'll give it a shot and see what happens.  At this point I'm waiting for tonight so I can restart session manager so I have time.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-07-2019 10:25
From: Trent Vance
Subject: All agents not filling any need all of a sudden

This sounds incredibly close to a known Optimizer issue.  It even happens in my Dev environment from time to time.  The only fix/workaround for this that I have been able to find is to:

• Go into Administrator and remove an "Optimizer Schedulable License" from an agent.
• Wait 20 minutes
  • Some tests have shown this could be reduced to 10 minutes, but that isn't always reliable.
• Re-add the "Optimizer Schedulable License" to the agent.
• Wait 20 minutes
  • Same caveat here with 10 minutes of waiting.
• Recreate the Forecast
• Delete and Recreate the Schedule in question

Sometimes this has worked without recreating the forecast the schedule was using.  But I can't really find any rhyme or reason as to why it works with waiting 20 minutes versus 10, or recreating/not recreating the forecast.  Best bet is to wait the full 20 minutes in the steps above, and recreate the forecast, then schedule.

Extremely odd, I know.  But I'd suggest giving this a shot and see if it fixes your issue.

Thanks,
Trent.

------------------------------
Trent Vance
Avtex Solutions, LLC

Original Message:
Sent: 11-07-2019 09:43
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

We don't use skills, so none have been added or removed. Session manager has been up for the same amount of time as everything else.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-07-2019 09:36
From: Scott Williams
Subject: All agents not filling any need all of a sudden

Have you guys recently removed skills from most of your agents? We recently had this same issue and it turned out that it was due to us removing 2 skills from about 60 agents, and those 60 agents weren't able to suddenly fill a need

Another thing i have seen is if your session managers have been rebooted, that can sometimes cause an issue. Did you recently reboot your session managers?

------------------------------
Scott Williams
Missouri Higher Education Loan Authority

Original Message:
Sent: 11-07-2019 09:06
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

One thing I'm noticing is that all of the agents have Interaction Types of <None>, though I'm not 100% sure if that is different than before this started happening.  I'm also not seeing any way of changing the value to call.

------------------------------
Derek Rouleau
The Thomas Company

Original Message:
Sent: 11-06-2019 15:31
From: Derek Rouleau
Subject: All agents not filling any need all of a sudden

For some reason all of a sudden today when I try to create a schedule I get a message telling me that I have x agents not filling any need and when I look at the schedule the forecast is showing 0.00 for everything yet the forecast has data in it.  I checked to make sure that all of the workgroups are selected and they are.  Any thoughts on this one?
#WEM/Optimizer

------------------------------
Derek Rouleau
The Thomas Agency Inc.
------------------------------

haha. Tell me about it!  Glad to hear it is working!