Hi All,
I hate to bump this but this is currently one of our biggest pains. Because the system is set to granularity of 5 mins we need to manually adjust the shift length for every single shift for all staff members who have a shift length that ends with 23 minutes for example.
Does anyone currently use PureConnect to schedule agents with shift lengths that are not in 5-minute increments like this?
Does the system support this?
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Jayden Bradow
Service Performance Analyst
Precision Administration Services (Pty) Ltd
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Original Message:
Sent: 08-12-2019 21:36
From: Jayden Bradow
Subject: Minimum Schedule Optimization Granularity
Hi All,
Is it possible to change the schedule optimization granularity to 1 minute. It is currently set at 5 minutes in our environment.
Reason for asking is that our staff work shifts of 8Hrs 23Mins and we currently manually add the 3 minutes after the shift has been generated which as you can imagine is very cumbersome.
#Unsure/Other
Edit: Added Ask Me Anything (AMA) topic tag.
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Jayden.B
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