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Frequently getting OutofService error on workspace

  • 1.  Frequently getting OutofService error on workspace

    NEW MEMBER
    Posted 05-13-2022 08:51
    Hello All,

    We are frequently getting Out Of Service error on Interaction workspace application, can any one help with permanent solution for this issue :

    22-05-13 16:56:42.701 [.PCT.Invoker#6] WARN ESDK - Multimedia strategy 'MultimediaUserEventInteractionStrategy' not used
    22-05-13 18:11:20.809 [.PCT.Invoker#6] INFO ESDK - Voice strategy 'VoiceProtocolEventStrategy' [Dn] 2010 Processing msg [Name] EventDNOutOfService [EndPoint] GENESYS_SIP_P - tcp://in-bomgensip1.pwcglb.com:3000 Asynchronous message. No switch policy applies
    22-05-13 18:11:20.812 [.PCT.Invoker#6] INFO ESDK - Cannot identify channel from [Device] 2010 [Tenant] Resources Event EventDNOutOfService [Exception] Sequence contains no matching element
    22-05-13 18:11:20.820 [ 21] INFO ESDK - [Agent] vgupta266 (FQN=a4bd5a91-ab66-4470-ba0e-d7be7daf25b4) Found Virtual Device '2010' (FQN=5d49ba27-bce2-4c0e-964b-3623108207d8) for Req:RequestAgentReady
    22-05-13 18:11:20.820 [ 21] INFO ice.Voice.MediaVoice - [AgentEvent Begin] EventDNOutOfService AgentID ? State:OutOfService [voice, AgentId:vgupta266, PWC(2010)]
    22-05-13 18:11:20.821 [ 80] INFO ice.Voice.MediaVoice - [DeviceEvent] EventDNOutOfService [voice, AgentId:vgupta266, PWC(2010)]
    22-05-13 18:11:20.822 [.PCT.Invoker#6] WARN ESDK - Strategy 'MultimediaErrorUserEventStrategy' not used
    22-05-13 18:11:20.823 [.PCT.Invoker#6] WARN ESDK - Multimedia strategy 'MultimediaUserEventInteractionStrategy' not used
    22-05-13 18:11:20.824 [ 21] INFO ndpointCommunication - 2010 is a SIP DN. Look for an already started SIP Endpoint for this DN and Sip Server 10.31.62.99:5060.
    22-05-13 18:11:20.824 [ 21] INFO ndpointCommunication - There is already an IW SIP Endpoint for this 2010 SIP DN.
    22-05-13 18:11:20.826 [ 21] INFO ndpointCommunication - 2010@10.31.62.99:5060 is still available on the place
    22-05-13 18:11:20.828 [ 21] INFO ice.Voice.MediaVoice - [AgentEvent] AgentID vgupta266 New State:'OutOfService' [voice, AgentId:vgupta266, PWC(2010)]
    22-05-13 18:11:20.828 [ 21] INFO ice.Voice.MediaVoice - [AgentEvent End] AgentID vgupta266, [voice, AgentId:vgupta266, PWC(2010)]
    22-05-13 18:11:20.834 [ 1] INFO ws.ToasterController - Add the message (MessageId00006 BroadcastMessage)
    22-05-13 18:11:20.852 [ 1] INFO cture.ChainOfCommand - Start Execution of Chain of Command ShowMessageToasterWindow
    22-05-13 18:11:20.852 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ShowMessageToasterWindow -> Name:ShowMessageToasterWindow Type:Genesyslab.Desktop.Modules.Windows.Views.Toaster.ShowMessageToasterWindowCommand
    22-05-13 18:11:20.852 [ 1] INFO ToasterWindowCommand - ShowMessageToasterWindowCommand
    22-05-13 18:11:20.875 [ 1] INFO cture.ChainOfCommand - End of Execution of Chain of Command ShowMessageToasterWindow ( 22.586 ms)
    22-05-13 18:11:20.891 [ 21] INFO ice.Voice.MediaVoice - [AgentEvent End] Event EventDNOutOfService Published AgentID vgupta266, [voice, AgentId:vgupta266, PWC(2010)]
    22-05-13 18:11:33.282 [ 1] INFO cture.ChainOfCommand - Start Execution of Chain of Command ApplicationClose
    22-05-13 18:11:33.282 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:CheckReservationForAssuredConnectionOutbound Type:Genesyslab.Desktop.Modules.Outbound.Model.Interactions.CheckReservationForAssuredConnectionOutboundCommand
    22-05-13 18:11:33.283 [ 1] INFO ound.OutboundCommand - CheckReservationForAssuredConnectionOutboundCommand
    22-05-13 18:11:33.284 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:MediaVoiceIsPossibleToClose Type:Genesyslab.Desktop.Modules.Voice.Model.Agents.IsPossibleToCloseApplicationCommand
    22-05-13 18:11:33.285 [ 1] INFO ce.MediaVoiceCommand - IsPossibleToCloseApplicationCommand
    22-05-13 18:11:33.285 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:SipEndpointAskClearSEPCalls Type:Genesyslab.Desktop.Modules.SIPEndpointCommunication.SipEndpointAskClearSEPCallsCommand
    22-05-13 18:11:33.291 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:IsPossibleToClose Type:Genesyslab.Desktop.Modules.Windows.Views.Toolbar.PossibleToCloseApplicationCommand
    22-05-13 18:11:33.293 [ 1] INFO seApplicationCommand - PossibleToCloseApplicationCommand
    22-05-13 18:11:34.294 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:SipEndpointClearSEPCalls Type:Genesyslab.Desktop.Modules.SIPEndpointCommunication.SipEndpointClearSEPCallsCommand
    22-05-13 18:11:34.295 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:CloseAllInteractions Type:Genesyslab.Desktop.Modules.Windows.Views.Toolbar.CloseAllInteractionsCommand
    22-05-13 18:11:34.297 [ 1] INFO lInteractionsCommand - CloseAllInteractionsCommand
    22-05-13 18:11:34.298 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:StopAllMonitoringCommand Type:Genesyslab.Desktop.Modules.TeamLead.StopAllMonitoringCommand
    22-05-13 18:11:34.298 [ 1] INFO Lead.TeamLeadCommand - StopAllMonitoringCommand
    22-05-13 18:11:34.299 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:ChannelsLogOff Type:Genesyslab.Desktop.Modules.Windows.Views.Toolbar.CloseApplicationChannelsLogOffCommand
    22-05-13 18:11:34.300 [ 1] INFO hannelsLogOffCommand - CloseApplicationChannelsLogOffCommand
    22-05-13 18:11:34.301 [ 1] INFO ice.Voice.MediaVoice - LogOff [voice, AgentId:vgupta266, PWC(2010)]
    22-05-13 18:11:34.301 [ 1] INFO ice.Voice.MediaVoice - The media is Out Of Service [voice, AgentId:vgupta266, PWC(2010)]
    22-05-13 18:11:34.303 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:NegociatedLogout Type:Genesyslab.Desktop.Modules.Outbound.Model.Campaign.PossibleToCloseApplicationCommand
    22-05-13 18:11:34.303 [ 1] INFO seApplicationCommand - PossibleToCloseApplicationCommand CampaignManager
    22-05-13 18:11:34.303 [ 1] INFO seApplicationCommand - PossibleToCloseApplicationCommand CampaignManager Is Awaiting RequestLogOff False
    22-05-13 18:11:34.303 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:CheckAgentReservationForExit Type:Genesyslab.Desktop.Modules.Voice.Model.Agents.CheckAgentReservationVoiceIsItPossibleToExitCommand
    22-05-13 18:11:34.303 [ 1] INFO ce.MediaVoiceCommand - CheckAgentReservationVoiceIsItPossibleToExitCommand
    22-05-13 18:11:34.303 [ 1] INFO cture.ChainOfCommand - Execute of Chain of Command ApplicationClose -> Name:Close Type:Genesyslab.Desktop.Modules.Windows.Views.Toolbar.CloseApplicationCommand
    22-05-13 18:11:34.303 [ 1] INFO seApplicationCommand - CloseApplicationCommand
    22-05-13 18:11:34.304 [ 1] INFO cture.ChainOfCommand - End of Execution of Chain of Command ApplicationClose (1022.624 ms)
    22-05-13 18:11:34.333 [ 1] INFO tConferencePresenter - SetShowMode( InitialShowMode) ==> InitialShowMode=defaultMode
    22-05-13 18:11:34.349 [ 1] INFO tactHistoryViewModel - SearchInteractionRelease
    #Implementation

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    Vinod Gupta
    PwC India
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