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  • 1.  DNIS and fax reporting

    Posted 12-27-2021 16:58

    Would the DNIS Detail Report also include any inbound faxes?  I have users setup with separate DID's for Fax so they do not overlap their regular voice DID.

    I have some users telling me they use their fax a lot but the DNIS Detail Report doesn't correlate to a lot of activity for their fax DID.  The Fax Detail report doesn't include any DNIS on it either so I can't correlate against that.

    Is there an easy way to get DNIS on the Fax reports? 


    #Reporting/Analytics

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    Evan
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  • 2.  RE: DNIS and fax reporting

    Posted 12-28-2021 14:23
    Answering my own question here.  I found that the User Call Detail report will give me DNIS and the call media type, so I can filter that for Fax and get all the info I need.  Not sure how I missed that in this report.

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    Evan
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