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Genesys Cloud Certified Associate

  • 1.  Genesys Cloud Certified Associate

    Posted 11-03-2020 09:30
    Hi

    I am studying and preparing to sit my Genesys Cloud Certified Associate Exam in the next few weeks.

    I understand that this is an open book exam but I was wondering if there are any mock exam questions available prior to sitting the exam?

    Any advice is gratefully received.

    Regards

    Dann
    #Certification
    #GenesysCloud

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    Dann Sanders
    British Telecommunications PLC
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  • 2.  RE: Genesys Cloud Certified Associate

    GENESYS
    Posted 11-04-2020 09:50
    Dann,

    I have provided a link below that will direct you to the study guide for the GCA exam. This e-book contains practice questions for the exam. Please let us know if you have any additional questions or need additional information.

    GCA Study Guide

    Regards
    Brian

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    Brian Brown
    Genesys - Employees
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  • 3.  RE: Genesys Cloud Certified Associate

    Posted 11-04-2020 11:09
    Hi Brian

    Thanks, I have already worked through that study guide and was hoping that there were more practice questions available to build up my knowledge before sitting the exam.

    Can you let me know how many questions there are for the exam as I understand its 120 mins long and an open book format.

    Regards

    Dann

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    Dann Sanders
    British Telecommunications PLC
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  • 4.  RE: Genesys Cloud Certified Associate

    GENESYS
    Posted 11-04-2020 15:29
    Hi Dann,

    The practice questions are listed in the study guide only. There are 50 questions in the Genesys Cloud Certified Associate exam. You will have ample time to answer all the questions.

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    Sheela Sridharan
    Program Manager - Certifications
    Genesys Beyond
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  • 5.  RE: Genesys Cloud Certified Associate

    Posted 11-05-2020 02:44
    Thanks Sheela

    That has cleared a lot up.

    Regards

    Dann

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    Dann Sanders
    British Telecommunications PLC
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  • 6.  RE: Genesys Cloud Certified Associate

    GCAP Member
    Posted 03-29-2021 20:59
    My GCA is expiring in Sep.  Do I take the exam again to renew?

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    Edward Wu
    BANK OF HAWAII
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  • 7.  RE: Genesys Cloud Certified Associate

    GENESYS
    Posted 03-31-2021 03:13

    Hello Edward,
    yes, you would have to take the GCA exam again to renew.

    Here the link to the study guide https://rise.articulate.com/share/_Eh0cH0zljx9E-YPdau1b8sn6vvBklUS#/

    Best regards, Reinhard

    Reinhard Beck
    Education Consultant, Genesys Beyond

    PS: Did you know that we now have many instructor-led courses for Genesys Cloud.

    Here the list  https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription 



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    Reinhard Beck
    Genesys - Employees
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