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  • 1.  GCAP Community Members of the Month!

    Posted 08-05-2019 13:19
    Edited by Matt Lawson 09-16-2021 10:47
    It is the beginning of the month, and that means it is time to announce this month's GCAP Community Members of the Month! The two individuals we selected are legendary resource providers!

    @Erin Neufeld proves herself to be a powerful resource provider in the PureCloud Community. This month, she created a library entry that detailed the setup, use, and administering of documents in PureCloud. The document included step-by-step guides, screenshots, and tips all in one document! Did I mention the fun and positive energy she brings in the community? Needless to say, Erin is well-deserving of the recognition.

    Along with his consistent engagement, @AARON LAEL demonstrates that he is a versatile resource provider. He responds to many questions, but he sets himself apart by utilizing screenshots, links, examples, and more! In a thread response, Aaron even went so far as to set up some test accounts to see if he could assist his fellow community member with he situation at hand. His extended efforts in the community display his dedication to helping others.

    To nominate someone for the GCAP Community Member of the Month recognition, you can click here or email us at

    GCAP Members of the Month receive community-wide recognition and are awarded 5000 GCAP Points! You can sign up for GCAP by clicking here or you can learn more by emailing


    Cole Callahan
    Genesys - Employees
    Online Community Coordinator

  • 2.  RE: GCAP Community Members of the Month!

    Posted 08-05-2019 14:25
    Way to go! Love the energy you both bring to the community and it was so much fun meeting you at Xperience19!!


    Matt Lawson
    Genesys - Employees
    Online Community Manager

  • 3.  RE: GCAP Community Members of the Month!

    Posted 08-14-2019 14:27
    Gotta be an Erin/Aaron thing!   @AARON LAEL   HIgh fives all around! haha​​

    [Erin] [Neufeld]
    [Business Systems Analyst]
    [Kal Tire]