Genesys Cloud - Main

1 to 50 of 10677 threads (44.8K total posts)
  Thread Subject Replies Last Post Status
July Roadshow Recording
 
Genesys Cloud Topics Roadmap/New Features
1 14 hours ago by Robert Wakefield-Carl
Original post by Clayton Johnson
External Directory By Division
 
Genesys Cloud Topics Roadmap/New Features
1 14 hours ago by Robert Wakefield-Carl
Original post by John Sergeant
Coming Soon : Enhanced External Contact management via bulk .csv import
 
Archive PureCloud External Contacts Genesys Cloud Topics Roadmap/New Features
1 14 hours ago by Robert Wakefield-Carl
Original post by Fatemeh Toyserkani
Agent's ability to edit body of the email for compliance requirement
 
Archive PureCloud EMail Interaction Security and Compliance Genesys Cloud Topics Digital Channels User Created   email
1 14 hours ago by Robert Wakefield-Carl
Original post by Dhanalakshmi Vasudevan
Admin UI Update: Enhanced Messenger Configuration
 
Genesys Cloud Topics Digital Channels
1 15 hours ago by Robert Wakefield-Carl
Original post by Chad Hansen
Sales Use Cases 1 15 hours ago by Robert Wakefield-Carl
Original post by Julián Aldazabal
Queue Performance - Offer Calls
 
Genesys Cloud Topics Unsure/Other
0 yesterday by Justine Carlos
Knowledge Workbench
 
Genesys Cloud Topics Implementation
1 yesterday by Vaun McCarthy
Original post by Jill Thompson
real time voice translation? 24 yesterday by Derek Cowan
Original post by dawn weston
Input/Switch Node
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Muhammad Zubair Awan
Original post by Tim Strong Bear
Update multiple queues at a time 1 yesterday by Vaun McCarthy
Original post by Philip Varghese
Searching for 'Null' values
 
Genesys Cloud Topics Reporting/Analytics
8 yesterday by John Sergeant
Outbound Voice Campaign dials more times than allowed in the Attempt Control
 
Genesys Cloud Topics Outbound
0 yesterday by Shahar Leonard
Admin menu in Agent view?
 
Genesys Cloud Topics Omni-Channel ...
12 yesterday by Ninette Elashry
Original post by Dave Tiltman
Digital Interaction Spell Check
 
Genesys Cloud Topics Digital Channels
4 yesterday by BRENO CANYGGIA FERREIRA MARRECO
Original post by Emily Kammerer
Upcoming Agent UI Changes - Email parking
 
Genesys Cloud Topics Digital Channels
24 yesterday by Kiran Babaladi
Original post by Atsushi Hirano
Users are not able to answer the calls
 
Genesys Cloud Topics Telephony
26 yesterday by George Ganahl
Original post by Datta Rajdeep
Calls Interactions Stuck
 
Genesys Cloud Topics Telephony
5 yesterday by George Ganahl
Original post by John Francis
Different information for a interaction when using conversation or job 10 yesterday by Lionel Florence
Setting dial plan rules to hit a Route Point for Outbound 1 yesterday by George Ganahl
Original post by Poongundran Kalamegam
Client Application intergration not working through Desktop app 4 yesterday by George Ganahl
Original post by Emily Callander
Marked 'Not Responding' with no alert notification for interaction came up on screen 2 yesterday by George Ganahl
Original post by Himanshu Raikar
Need help with Translation map for a dataaction 3 yesterday by Muhammad Zubair Awan
Original post by Karthik Ageer
Agents staying logged in
 
Genesys Cloud Topics Omni-Channel ...
2 yesterday by Niel Vicente
Original post by Shauna Gibson
Outbound Dialing attempt not logged in Salesforce
 
Genesys Cloud Topics API/Integrations
1 2 days ago by Niel Vicente
Original post by Dien Nguyen
Copilot summaries
 
Genesys Cloud Topics Roadmap/New Features
1 2 days ago by Vaun McCarthy
Original post by Paul Reck
Chat moving to Message
 
Genesys Cloud Topics Reporting/Analytics
5 2 days ago by Paul Simpson
Original post by Heather Higginbotham
Schedule Callback restrict to office hours
 
Genesys Cloud Topics Unsure/Other
1 2 days ago by Paul Simpson
Original post by Philip Campbell
Prompts & Data Table
 
Genesys Cloud Topics Architecture and Design
4 2 days ago by Paul Simpson
Original post by Thiago Mendonca
Forward inbound SMS message to an email address 2 2 days ago by Paul Simpson
Original post by Rob Bennett
What is the purpose of two consecutive Update Data in a call flow?
 
Genesys Cloud Topics Routing (ACD/IVR)
3 2 days ago by Paul Simpson
Original post by Jean L
Inbound Connection vs Offer Rate
 
Genesys Cloud Topics Reporting/Analytics
3 2 days ago by George Ganahl
Original post by Chris Jones
Real Time Voice Translator 1 2 days ago by Caleb Smith
Original post by Wendy Sachen
Upcoming Agent UI Update - Multi-contextual Panels 58 2 days ago by Nicholas Robinson
Original post by Ricky Phung
Topic trends no topic detected 3 2 days ago by James Rice
"You do not have full permission for the requested services. An error has occurred while trying to create saved view."
 
Genesys Cloud Topics Reporting/Analytics
1 2 days ago by Samuel Jillard
Original post by Jason Tran
Serial (SOA) DNS
 
Genesys Cloud Topics Security
1 2 days ago by Cameron Tomlin
Original post by Alexis Toledo
Create a carousel dynamically from the values in a Table 2 2 days ago by Samuel Jillard
Original post by Karthik Ageer
Answered call data for deleted users
 
Genesys Cloud Topics Reporting/Analytics
2 2 days ago by Ryan Legner
Original post by Linsey Edn
Inbound call
 
Genesys Cloud Topics SIP/VolP
10 2 days ago by Jason Kleitz
Original post by Beka Mumladze
Conference call conversation timeline
 
Genesys Cloud Topics Telephony
1 2 days ago by Jason Kleitz
Original post by Pranav Musku
Total wait Time
 
Genesys Cloud Topics Reporting/Analytics
2 2 days ago by Osama Issa
New Flows and Flow Outcomes functions 11 3 days ago by Rachel Curry
Original post by Sam Mitchell
Connection metric for outbound calls
 
Genesys Cloud Topics Reporting/Analytics
4 3 days ago by Samuel Jillard
Original post by John Sergeant
Outbound and Inbound calls mixup
1 3 days ago by Rowena Knill
Original post by Sajid Abbas
Problem Processing Email Response
 
Genesys Cloud Topics Architecture and Design
5 3 days ago by Justine Carlos
Remove segments from customer journey 7 3 days ago by Cameron Tomlin
Original post by Tony Nguyen
ICYMI: Quality Management on Genesys Cloud
 
Genesys Cloud Topics Quality Management
1 3 days ago by Cameron Tomlin
Original post by Antwuan Rencher
Scripts for deployment automation using GitLab CI/CD 1 3 days ago by Cameron Tomlin
Original post by Kamil Sienicki
Skill based dialing order
 
Genesys Cloud Topics Outbound User Created   somospr
6 3 days ago by Cameron Tomlin
Original post by Sérgio Catarino