Genesys Cloud - Main

1 to 50 of 10701 threads (45K total posts)
  Thread Subject Replies Last Post Status
I want to try the default "Direct routing"
 
Genesys Cloud Topics Architecture and Design
2 17 minutes ago by Katsuya Yamasaki
Telephony - Topology - Sites with unused trunks 0 3 hours ago by Robert Herms
Disable Release call button
 
Genesys Cloud Topics Telephony
3 3 hours ago by Christoph Domaschke
Original post by Rafael Silva
Dynamic Queueing sorting
 
Genesys Cloud Topics Outbound
3 4 hours ago by Bhagyasree Seera
Show agent has transfered via Script
 
Genesys Cloud Topics Routing (ACD/IVR) Telephony
5 4 hours ago by Christoph Domaschke
Original post by Rafael Silva
How is your organization adopting AI?
 
Genesys Cloud Topics Unsure/Other
7 5 hours ago by Kathiravan Srinivasan
Original post by Kathryn Verdoni
Outgoing calls goes from my number and not the main number that it should dial out from
 
Genesys Cloud Topics System Administration
8 6 hours ago by Ernest John Nuque
Original post by John Francis
Can't scroll to see rest of Schedule
 
Genesys Cloud Topics Unsure/Other
0 15 hours ago by Julie Kleedorfer
Facebook DM
 
Genesys Cloud Topics Digital Channels
3 15 hours ago by Jan Heinonen
Original post by Shauna Gibson
Genesys Screen Recording Issues
 
Genesys Cloud Topics Quality Management
3 15 hours ago by Anna Jhane Mulinyawe
Original post by Todd Stancer
Admin menu in Agent view?
 
Genesys Cloud Topics Omni-Channel ...
17 18 hours ago by Phil Koch
Original post by Dave Tiltman
Assignee N/A
 
Genesys Cloud Topics Unsure/Other
0 19 hours ago by Caitlyn Petrousek
What is the purpose of two consecutive Update Data in a call flow?
 
Genesys Cloud Topics Routing (ACD/IVR)
6 21 hours ago by Jan Heinonen
Original post by Jean Lam
"Global Telephony Settings" - no permission to view
 
Genesys Cloud Topics Telephony
3 22 hours ago by Jason Wolfgang
Original post by Luke Brennan
Reporting on evaluation status
 
Genesys Cloud Topics Quality Management
1 22 hours ago by Niel Vicente
Original post by Melinda van den Heever
Whisper Audio Prompt for Callback Interactions 4 23 hours ago by Mick Hynes
Original post by Dianne Gabriel
Transfers roadmap including new transfer APIs
 
Genesys Cloud Topics Roadmap/New Features
21 yesterday by David Farrell
ChromeOS - Event Driven Screen Recording
 
Genesys Cloud Topics Quality Management
2 yesterday by Phil Penn
Web Messenger Switch as an IVR always goes to the default case,
 
Genesys Cloud Topics Architecture and Design
0 yesterday by Dominic Bradbury
Transfer SMS interaction to an External contact 5 yesterday by Bhanu Prasanth Reddy Punuru
Client Application intergration not working through Desktop app 5 yesterday by Jim Crespino
Original post by Emily Callander
Filter and sort by system columns in editor
 
Genesys Cloud Topics Outbound
3 yesterday by Cameron Tomlin
Original post by Stephen Edwards
Skilling - Is anyone dealing w the need for more than the 0 to 5 star skill levels? How have you approached this challenge? 0 yesterday by Shane Jenkins
Queue Performance - Offer Calls
 
Genesys Cloud Topics Unsure/Other
6 yesterday by George Ganahl
Original post by Justine Carlos
Users are not able to answer the calls
 
Genesys Cloud Topics Telephony
28 yesterday by George Ganahl
Original post by Datta Rajdeep
Optimizer reporting issue for the month of May 3 yesterday by James Rice
Architect Data Action to get count of interactions waiting by channel
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Cameron Tomlin
Original post by Marty Hand
Coming Soon: Identifier claim reporting and visualization 2 yesterday by Joyanne Njuguna
Blocking prank calls 23 yesterday by Jesus Vallejo Tamez
Original post by Pietro Messina
Post flow action - Calback 2 yesterday by Rohit Chendke
Trigger an alert to the agent
 
Genesys Cloud Topics Digital Channels
2 2 days ago by Anna Mazor
Optimizer issues with knowledge base pointed to Knowledge App.
 
Genesys Cloud Topics Reporting/Analytics
3 2 days ago by James Rice
Moving Recording from PureConnect recording to Genesys Cloud 3 2 days ago by Santhosh Koroth
Original post by Burton Schilling
What features will be unavailable during a genesys cloud outage from On prem solution?
 
Genesys Cloud Topics Telephony
5 2 days ago by George Ganahl
Original post by Anush Shetty
Input/Switch Node
 
Genesys Cloud Topics Architecture and Design
3 2 days ago by Paul Simpson
Original post by Tim Strong Bear
Admin UI Update: Enhanced Messenger Configuration
 
Genesys Cloud Topics Digital Channels
2 2 days ago by Chad Hansen
Knowledge Integration
 
Genesys Cloud Topics API/Integrations
3 2 days ago by Steven Alix
Original post by Happy Minocha
Setting up Set Schedules in CX
 
Genesys Cloud Topics Implementation Unsure/Other
6 2 days ago by Bruce Dunn
Original post by Jacqueline Turner
Real Time Voice Translator 2 2 days ago by Wendy Sachen
Agent Empathy Analysis API for English to Identify Areas for Improvement in Agent Training 7 2 days ago by Anik Dey
Topic trends no topic detected 4 2 days ago by Anik Dey
Original post by James Rice
New Flows and Flow Outcomes functions 12 2 days ago by Sal Barba
Original post by Sam Mitchell
Forward inbound SMS message to an email address 4 2 days ago by George Ganahl
Original post by Rob Bennett
Performing a sum on a string collection 6 2 days ago by Rusty Lockett
Update multiple queues at a time 2 2 days ago by Philip Varghese
Create WhatsApp campaign (outboud)
 
Genesys Cloud Topics Outbound
4 2 days ago by Mahesh Jain
Original post by Reham Alzeer
Will genesys pushes changes to a standard(default) role if its modified?
 
Genesys Cloud Topics Implementation
5 3 days ago by Lionel Florence
Original post by Anush Shetty
Digital bot question 2 3 days ago by Phaneendra Avatapalli
How to properly setup a new SIP Trunk within Genesys to support a Bring Your Own Carrier connection
 
Genesys Cloud Topics SIP/VolP Telephony
1 3 days ago by Cameron Tomlin
Original post by John Francis
Answered call data for deleted users
 
Genesys Cloud Topics Reporting/Analytics
4 3 days ago by Linsey Edn