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Genesys Cloud CX Release Notes - July 08 2024
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0
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20 minutes ago
by
Antwuan Rencher
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How to see Calls ABANDONED AFTER 'SERVICE LEVEL TARGET' in report? Maybe using API as an attribute?
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3
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an hour ago
by
Khurshid Ali
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Aw Snap error
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1
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an hour ago
by
Samuel Jillard
Original post by
Paul Wild
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Set work week to begin on Monday instead of Sunday
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2
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an hour ago
by
Samuel Jillard
Original post by
Marty Hand
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Is there a Real-time alerting that allow system to make noise/sound/beeping non stop ?
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3
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an hour ago
by
Samuel Jillard
Original post by
Alex Goh
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Did the flow execution history release get delayed?
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9
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an hour ago
by
Amelie Wisniak
Original post by
Bradley Murlin
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Timeline Interaction callback show uploading
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4
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3 hours ago
by
Vaun McCarthy
Original post by
Nuttapong Limadisai
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Coming Soon: Navigate to the interaction details view from the customer journey tab
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0
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4 hours ago
by
Joyanne Njuguna
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Can we adjust max acceptance calls to 5 for the particular DID in Genesys cloud.
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2
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4 hours ago
by
Sharadkumar Pujari
Original post by
Sharadkumar Pujari
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Basic (Newbie) Questions...
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0
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5 hours ago
by
Matthew Tipler
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Blocking Inbound Anonymous Callers
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4
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5 hours ago
by
Andy Jackson
Original post by
Tracee Baddley
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Alert notifications
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2
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6 hours ago
by
Heather Henderson
Original post by
Adrian Rodriguez
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Relative dates in utterance
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0
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9 hours ago
by
Anton Vroon
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How to provision polycom phones for genesys cloud on premise
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2
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13 hours ago
by
Anush Shetty
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Upcoming Addition of Digital Focused Views to Performance Workspace
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Greg Cole
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Request for Detailed Flow Performance Report Data
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2
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2 days ago
by
Robert Wakefield-Carl
Original post by
jovan paixao
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Dialing Multiple Outbound Campaigns (Progressive Mode)
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Gina Palmer
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iFrame refreshing when attempting to text caller
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Charlie Scheel
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What is everyone using for Voice Campaign "Call Analysis Responses" and Outbound Flow (for voicemails) settings?
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1
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2 days ago
by
Jeremy Prevost
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Genesys Cloud Static WebRTC TURN
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2
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2 days ago
by
Jason Kleitz
Original post by
Bruce Dunn
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Chrome: Out of Memory Error
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6
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2 days ago
by
Jason Kleitz
Original post by
Russell Clark
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Customer Satisfaction Surveys
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4
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2 days ago
by
Roberta Wermer
Original post by
Michael Nahass
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Where Can I Find Agent Assist Summaries?
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2
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2 days ago
by
Ramsha Shaikh
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Keyboard 'Enter' to dial input number - outbound interaction
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8
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2 days ago
by
Brian Jones
Original post by
Mikaylah Smith
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Menu based chatbot using dialog flow cx integration
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1
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2 days ago
by
Cameron Tomlin
Original post by
marina fares
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Unable to install Voice Biometric Free Trial application.
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1
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2 days ago
by
Cameron Tomlin
Original post by
Devanand Gawande
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Emails held in Queue more than 24 hours
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6
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2 days ago
by
Martin Bunting
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Duplicate Results On Scheduled Interaction Performance Reports
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2
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2 days ago
by
Samuel Jillard
Original post by
Philip Thys
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Alert - Not Responding or Rejected calls
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2
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2 days ago
by
Samuel Jillard
Original post by
Ruud Waermoes
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Alert: send to entire queue / limit 15 minutes?
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2
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2 days ago
by
Samuel Jillard
Original post by
Staelens Kenny
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Reporting on Concurrency
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2
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2 days ago
by
Samuel Jillard
Original post by
Shelby Cronk
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Wrap up Not shown in Interactions
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2
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2 days ago
by
Samuel Jillard
Original post by
Waiz Ahmed
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Work team Alert
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3
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2 days ago
by
Samuel Jillard
Original post by
Hanieh Torkzadeh
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Difference between Direction and Initial Direction
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2
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2 days ago
by
Samuel Jillard
Original post by
Datta Rajdeep
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Abandon rate on web messaging incorrect
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9
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2 days ago
by
Samuel Jillard
Original post by
Eilidh Bennett
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Audit Viewer Information
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1
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2 days ago
by
Samuel Jillard
Original post by
Gina Palmer
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Can't transfer call to secureflow if call was monitored
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1
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2 days ago
by
Samuel Jillard
Original post by
Jakkapan Kerdpan
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Evaluation Form Critical Score Calculation with Weighting
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1
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2 days ago
by
Samuel Jillard
Original post by
Sema Kuru
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Set true/false Participant Data from Data Action
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1
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2 days ago
by
Samuel Jillard
Original post by
David Knoll
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status history
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4
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2 days ago
by
Jason Kleitz
Original post by
Rihab BEN MALEK
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Provisioning the B and E Series Poly phones for Genesys Cloud Voice
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2
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2 days ago
by
Jason Kleitz
Original post by
Andrew Saltonstall
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Messenger slots disappear when alerts sent upon no response or invalid response
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1
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2 days ago
by
Samuel Jillard
Original post by
Rizwan Khan
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ININ-OUTBOUND-NUMBER_COULD_NOT_BE_DIALED
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6
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3 days ago
by
George Ganahl
Original post by
Adrian Rodriguez
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Agent Script - Terms & Conditions recording
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0
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3 days ago
by
Robert Niblock
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Azure VDi Webrtc
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4
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3 days ago
by
David Fradejas Tomás
Original post by
Venkatachari Krishnamachari
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How to find keyword from email subject
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6
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3 days ago
by
Hanumantha Rao
Original post by
Noman Hassan
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Survey URL Hyperlink in Canned Responses
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1
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3 days ago
by
Tatjana Knezevic
Original post by
Will Bellerby
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How can I pass variable values from Inbound Flow to Digital Bot flow
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2
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3 days ago
by
Anton Vroon
Original post by
Dhaval Modi
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Hybrid BYOC
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13
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3 days ago
by
Robert Wakefield-Carl
Original post by
Girish Vibhute
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Unable to send Outbound WhatsApp/Message Template
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2
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3 days ago
by
Rich Miller
Original post by
Rechelle McConnell
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