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Genesys Cloud desktop application
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4
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30 seconds ago
by
Mladen Pauler
Original post by
Rihab BEN MALEK
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Block Outbound Calls through Sites
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1
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6 minutes ago
by
Niel Vicente
Original post by
Anamika Sharma
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Skilling - Is anyone dealing w the need for more than the 0 to 5 star skill levels? How have you approached this challenge?
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7
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9 minutes ago
by
Seean Weaver
Original post by
Shane Jenkins
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Messenger event callbacks via JavaScript
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3
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14 minutes ago
by
Angelo Cicchitto
Original post by
Sean McGill
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GENESYS automatically switches to "out of queue"
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6
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15 minutes ago
by
Mladen Pauler
Original post by
Rihab BEN MALEK
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We cannot make scheduled calls in preview campaigns because the system inserts the country prefix with a + before the number to call
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2
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3 hours ago
by
Ana Martin
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Web Messenger Survey
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0
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3 hours ago
by
Rui Tomás
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Data action update scheduled callbacks
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0
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4 hours ago
by
Juan Carlos Fernandez
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How is your organization adopting AI?
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20
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5 hours ago
by
Tim Speakman
Original post by
Kathryn Verdoni
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AI Experience Tokens Metering - split by Division
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0
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7 hours ago
by
Alex Huang
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Upcoming New Feature - Dictionary Management in UI
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16
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8 hours ago
by
Leor Grebler
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Wrap-up - Call rules - Outbound
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0
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10 hours ago
by
Gabriel Goncalves
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Call Error
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4
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10 hours ago
by
Gabriel Goncalves
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Agent Script Dynamic Variable
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2
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16 hours ago
by
Reginald Sheraton
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Showing knowledge articles via app
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0
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18 hours ago
by
Vikki Papesh
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Rule alert emails showing GUID instead of agent name
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0
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18 hours ago
by
Matthew Williams
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Draft Update Failed
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0
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18 hours ago
by
Asia Russell
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Improved summary row display in analytics performance views.
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3
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20 hours ago
by
Nicole Milliken
Original post by
Bhagyasree Seera
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How to send an email from an outbound script ?
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5
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21 hours ago
by
Catherine DUPIRE
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LexV2 Does not Supported to Inbound Chat and Inbound Message
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1
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22 hours ago
by
Cameron Tomlin
Original post by
Rakesh Singh
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call recording compliance
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1
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22 hours ago
by
Cameron Tomlin
Original post by
David Watson
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Genesys Cloud CX Release Notes - August 26 2024
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0
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22 hours ago
by
Antwuan Rencher
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logged time for each queue
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1
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22 hours ago
by
Cameron Tomlin
Original post by
Rihab BEN MALEK
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Knowledge Base
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1
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22 hours ago
by
Cameron Tomlin
Original post by
Osama Issa
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Transfer to Number with masked ANI (Caller ID)
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0
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22 hours ago
by
Patricio Penco
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Check for available agents with Language skills for In-Queue Call with option for customer to continue waiting
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1
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22 hours ago
by
Jim Crespino
Original post by
Catherine Bergeron
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disable the Transfer button so that the preview call cannot be transferred
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2
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yesterday
by
Ana Martin
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I want to try the default "Direct routing"
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4
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yesterday
by
Katsuya Yamasaki
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Upcoming Agent UI Changes - Email parking
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25
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yesterday
by
Atsushi Hirano
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Dashboard not reflecting the correct status for agents after they are online.
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1
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3 days ago
by
Derek Cowan
Original post by
Jason Tran
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SMTP Oauth2.0 set up
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33
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3 days ago
by
Saugort Dario Garcia
Original post by
Harpal Dhillon
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Transfer SMS interaction to an External contact
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6
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3 days ago
by
Morris Mbae
Original post by
Bhanu Prasanth Reddy Punuru
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Coming Soon: Navigate to the interaction details view from the customer journey tab
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3
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3 days ago
by
Shauna Gibson
Original post by
Joyanne Njuguna
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Facebook DM
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4
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3 days ago
by
Domenico Colella
Original post by
Shauna Gibson
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Disable Release call button
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4
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4 days ago
by
Rafael Silva
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Telephony - Topology - Sites with unused trunks
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0
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4 days ago
by
Robert Herms
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Dynamic Queueing sorting
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3
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4 days ago
by
Bhagyasree Seera
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Show agent has transfered via Script
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5
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4 days ago
by
Christoph Domaschke
Original post by
Rafael Silva
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Outgoing calls goes from my number and not the main number that it should dial out from
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8
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4 days ago
by
Ernest John Nuque
Original post by
John Francis
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Can't scroll to see rest of Schedule
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0
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4 days ago
by
Julie Kleedorfer
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Genesys Screen Recording Issues
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3
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4 days ago
by
Anna Jhane Mulinyawe
Original post by
Todd Stancer
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Admin menu in Agent view?
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17
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4 days ago
by
Phil Koch
Original post by
Dave Tiltman
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Assignee N/A
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0
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4 days ago
by
Caitlyn Petrousek
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What is the purpose of two consecutive Update Data in a call flow?
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6
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4 days ago
by
Jan Heinonen
Original post by
Jean Lam
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"Global Telephony Settings" - no permission to view
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3
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4 days ago
by
Jason Wolfgang
Original post by
Luke Brennan
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Reporting on evaluation status
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1
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4 days ago
by
Niel Vicente
Original post by
Melinda van den Heever
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Whisper Audio Prompt for Callback Interactions
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4
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5 days ago
by
Mick Hynes
Original post by
Dianne Gabriel
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Transfers roadmap including new transfer APIs
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21
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5 days ago
by
David Farrell
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ChromeOS - Event Driven Screen Recording
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2
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5 days ago
by
Phil Penn
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Web Messenger Switch as an IVR always goes to the default case,
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0
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5 days ago
by
Dominic Bradbury
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