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AI Reporting and QA capabilities
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0
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an hour ago
by
Grace Brignola
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Cross dashboard navigation in the Operational Console
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2
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an hour ago
by
Chris Fischer
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Genesys Screen Recording Issues
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1
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an hour ago
by
Todd Stancer
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View Calls and Callbacks on the same report
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0
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an hour ago
by
Craig Casto
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Creates flowcharts of Genesys cloud or PureConnect interaction flow
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210
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an hour ago
by
Ronnie Padron
Original post by
Takamune ISHIGE
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Genesys Cloud CX Release Notes - July 22 2024
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0
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an hour ago
by
Antwuan Rencher
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Call Transfer or Direct Call---no Internal Contacts appear in suggestion list
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2
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2 hours ago
by
Tracee Baddley
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Assistance in setting up an inbound call flow.
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4
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3 hours ago
by
Tatjana Knezevic
Original post by
Saravana Kumar
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real time voice translation?
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19
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3 hours ago
by
Jay Acosta
Original post by
dawn weston
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New Q&A Show Covers Dynamic Filtering!
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0
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4 hours ago
by
Nicole Milliken
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Is there anything in Genesys Cloud that can be used to migrate one environment to another (like Interaction Migrator in Pure Connect)?
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3
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5 hours ago
by
Samuel Jillard
Original post by
Ana Martin
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Bulk Importing Articles with Formatting and Media in Knowledge Workbench
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5
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5 hours ago
by
Ramsha Shaikh
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📣 Announcing Advanced Architect Execution Data and Replay Mode!
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16
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5 hours ago
by
Paul Simpson
Original post by
Amelie Wisniak
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GCBA - will it not work if running on an older version?
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10
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5 hours ago
by
Paul Simpson
Original post by
Kellyn DuBois
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Issue with Skills / Language / Priority being dropped using the Transfer to ACD while using Bot Flows
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5
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5 hours ago
by
Jason Kleitz
Original post by
Jonathan LeBlanc
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ACD Inbound Call alerted a agent that was "off queue" the whole day
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2
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6 hours ago
by
Jason Tran
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Contact List Call Order
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4
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6 hours ago
by
Daniel White
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Voice Sensitivity Issues for Voice Bots
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4
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6 hours ago
by
Shawn Smith
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Inbound auto-generated email handling
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3
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6 hours ago
by
Corey Lanier
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Log Data action failure response in call flow
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1
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8 hours ago
by
Samuel Jillard
Original post by
Amir Mohany
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Ability to record and playback
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2
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8 hours ago
by
Tejaswini Nayak
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WEM Training Videos - Workforce Management
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2
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9 hours ago
by
Tracy Vickers
Original post by
Dalvir Dhamrait
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Campaign Rules and Sequences
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3
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10 hours ago
by
Samuel Jillard
Original post by
Jeff Humphreys
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Schedule callback by Voice Bot
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7
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10 hours ago
by
Robert Herms
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status away manually
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2
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10 hours ago
by
Ana Martin
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Roadmap session - Jul 2022
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3
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11 hours ago
by
Richard Chandler
Original post by
Paulo Mesquita do not use
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Report on amount of Emails that has yet to be completed for a particular day
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5
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yesterday
by
Dewald Smit
Original post by
Tony Nguyen
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Call Simulator - deceiving results
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2
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2 days ago
by
Tatjana Knezevic
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formatDate() error in spanish
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2
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2 days ago
by
Francisco Ruiz Pastor
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Having a Call flow directly post to a 3rd party API
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1
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2 days ago
by
Melissa Bailey
Original post by
Nathan McKay
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WhatsApp Group Conversations
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1
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2 days ago
by
Jason Kleitz
Original post by
Russell Price
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Error/warning message sin Event Viewer in Outbound
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1
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2 days ago
by
Jason Kleitz
Original post by
Naga Praneeth Mandali
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Cold transfer error - intermittent
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1
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2 days ago
by
Jason Kleitz
Original post by
Janet Perkins
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Web Messaging/SMS Image Options for Salesforce
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1
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3 days ago
by
Cameron Tomlin
Original post by
Brooke Lace
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Consult Transfers
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2
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3 days ago
by
Jason Kleitz
Original post by
Aaron Montanari
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Genesys Tempo App
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2
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3 days ago
by
Brian Dupuis
Original post by
Chris Diaper
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Teams call transfers not working
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4
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3 days ago
by
Jared McDuff
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Crowdstrike Issue
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2
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3 days ago
by
Paul Simpson
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Users are not able to answer the calls
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23
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3 days ago
by
Andrew Lagarde
Original post by
Datta Rajdeep
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Agent status is going to Off Queue automatically when he is on the call.
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4
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3 days ago
by
Judith Jimenez
Original post by
Naga Praneeth Mandali
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Priority allocation in a blended environment between inbound call queues and outbound campaigns in Preview mode
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3
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3 days ago
by
Prakash Talapaneni
Original post by
Oscar Gallone
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Added In-queue to a "Transfer to ACD" after the change, Interaction reports are showing the In-queue flow on all Interactions
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1
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3 days ago
by
Tatjana Knezevic
Original post by
Qan T
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Optimizer issues with knowledge base pointed to Knowledge App.
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2
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3 days ago
by
James Rice
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Mass on boarding solutions out there
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8
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4 days ago
by
Mark Pierson
Original post by
Clayton Curtis
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ZenDesk Integration
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5
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4 days ago
by
William Goslin
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ICYMI: Interaction Recording & Data Management on Genesys Cloud Workshop
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0
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4 days ago
by
Antwuan Rencher
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Upcoming Agent UI Update - Multi-contextual Panels
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55
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4 days ago
by
Bob Hall
Original post by
Ricky Phung
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Upcoming Agent UI Changes - Email parking
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14
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4 days ago
by
Atsushi Hirano
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Architect Flows: Unable to renumber identifiers
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3
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4 days ago
by
Melissa Bailey
Original post by
Dianne Gabriel
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GenesysCloud Scripting dateToMilliseconds function locale problem
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5
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4 days ago
by
David Fradejas Tomás
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