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explanation of the metrics: Handle, answer, outbound, contacting and talk
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0
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an hour ago
by
Shahar Leonard
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Dashboard Text
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5
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an hour ago
by
Anton Vroon
Original post by
Ifzal Nasar
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Keyboard 'Enter' to dial input number - outbound interaction
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2
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an hour ago
by
Mikaylah Smith
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Where do you set the Hold Music in a call flow?
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4
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an hour ago
by
Anton Vroon
Original post by
Qan T
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What is the difference between setting the "in-queue flow" in the Queues voice tab and in Architect "transfer to ACD"?
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4
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an hour ago
by
Anton Vroon
Original post by
Qan T
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Agentless email - domain does not exist?
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4
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2 hours ago
by
Anton Vroon
Original post by
Dave Halderman
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Missing Columns in Exported "Queue Performance" File
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2
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4 hours ago
by
John Ohlund
Original post by
Thomas Stutz
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Global trunk / site architecture - best practice
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0
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4 hours ago
by
Tobias Borgen Nielsen
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Adding role with "conditional" permission
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0
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7 hours ago
by
Yvgeni Liberman
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Unable to set wrapup code in inqueue flows (digital or voice)
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2
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8 hours ago
by
Marty Hand
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What variable do you use for the agent's name who a web message has been routed to?
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1
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21 hours ago
by
Lawrence Drayton
Original post by
Erin Nicholson
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Automatic Queue login
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2
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21 hours ago
by
Lawrence Drayton
Original post by
Danielle Apple
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SIP Ladder diagram and call trace
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3
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yesterday
by
Vaun McCarthy
Original post by
Karthi Muthukrishnan
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Site Number Plan Transform
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1
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2 days ago
by
Tatjana Knezevic
Original post by
Dylan Jiang
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Upcoming Agent UI Changes - Email parking
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Atsushi Hirano
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Audit Viewer Information
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0
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2 days ago
by
Gina Palmer
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ICYMI: Callback Capabilities on Genesys Cloud Workshop
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0
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2 days ago
by
Antwuan Rencher
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Data Action in Call Rule Set - Use values other than ones from contact list or send to a flow to call the data action there?
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5
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2 days ago
by
Tatjana Knezevic
Original post by
Jeremy Prevost
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Users are not able to answer the calls
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8
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2 days ago
by
Jennifer DiCesare
Original post by
Datta Rajdeep
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New collapsible cards in Architect actions
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11
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2 days ago
by
Amelie Wisniak
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Copy and paste script variable in the agent answer of an email interaction
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3
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2 days ago
by
MICKAEL MASSOT
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Stripping ACW heritage when interaction is transferred from ACD queue to another Agent
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3
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2 days ago
by
Paul Simpson
Original post by
Gudmundur Sveinsson
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Most efficient way to load an interaction
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2
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2 days ago
by
Hichem Agrebi
Original post by
Russell Davies
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GDPR, Anonymize ANI or deleting conversations
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0
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2 days ago
by
Torben Eriksen
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Suppression of web messaging transcription
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4
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2 days ago
by
Vikki Papesh
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Export
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2
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3 days ago
by
Vincent Sabolboro
Original post by
Chad Hardison
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Upcoming Addition of Digital Focused Views to Performance Workspace
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0
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3 days ago
by
Greg Cole
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Is there a way to download transcripts in bulk?
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3
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3 days ago
by
Robert Wakefield-Carl
Original post by
Sumant Barik
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Displays the name of the department/city in addition to the country on an incoming call
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4
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3 days ago
by
Mamadou DIOP
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Permissions to Prevent Queue Activation from Supervisor
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3
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3 days ago
by
Shahar Leonard
Original post by
Ali Aljohani
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Request for Detailed Flow Performance Report Data
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0
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3 days ago
by
jovan paixao
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Alert notifications
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0
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3 days ago
by
Adrian Rodriguez
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Timeline Interaction callback show uploading
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0
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3 days ago
by
Nuttapong Limadisai
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Adding parameters to the Call recording
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1
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3 days ago
by
Ernest John Nuque
Original post by
Anna Mazor
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Is it possible to blacklist an ANI for only 1 agent? Any other agent on the queue should get the call.
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2
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3 days ago
by
Thijs de Laat
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Bulk Update Email's of users
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2
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3 days ago
by
Tatjana Knezevic
Original post by
Anamika Sharma
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status away manually
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1
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3 days ago
by
Robert Wakefield-Carl
Original post by
Ana Martin
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Difference between Alert - No answer and Not Responding
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10
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3 days ago
by
Tatjana Knezevic
Original post by
Christine Serapiglia
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Solution Research to Replace On-Premise CRM
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2
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4 days ago
by
Augustin Rajapandian James
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Insights app for iOS
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4
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4 days ago
by
Brian Dupuis
Original post by
Xavier Mateu
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Webrtc and physical local edge media path
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2
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4 days ago
by
David Fradejas Tomás
Original post by
Lei Zhao
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Dialing Multiple Outbound Campaigns (Progressive Mode)
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0
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4 days ago
by
Gina Palmer
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ININ-OUTBOUND-NUMBER_COULD_NOT_BE_DIALED
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3
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4 days ago
by
Tatjana Knezevic
Original post by
Adrian Rodriguez
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Microsoft Azure Speech-To-Text
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3
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4 days ago
by
Robert Wakefield-Carl
Original post by
Laurence Fernandez
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Genesys Cloud fair use policy
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2
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4 days ago
by
Eduardo Saraiva
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Operational Console - Ask Your Questions on the Q&A Show
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5
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4 days ago
by
Nicole Milliken
Original post by
Matt Lawson
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New Genesys Cloud Community Q&A Show: Operational Console
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0
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4 days ago
by
Nicole Milliken
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How to send Original ANI on transfers
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3
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4 days ago
by
Robert Wakefield-Carl
Original post by
Karthi Muthukrishnan
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Outbound call capability lost for standalone phones
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3
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4 days ago
by
Robert Wakefield-Carl
Original post by
Mike Shepard
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Communications between Edge Premise and Edges Cloud
|
9
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4 days ago
by
David Fradejas Tomás
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