Genesys Cloud - Main

1 to 50 of 10276 threads (42.9K total posts)
  Thread Subject Replies Last Post Status
Transfers roadmap including new transfer APIs
18 32 seconds ago by Paulo Mesquita
Original post by David Farrell
Issues following instructions to block phone number 4 36 minutes ago by Ramu P
Original post by Amber Krueger
Participant Data retrieval and limits
10 3 hours ago by Tejaswini Nayak
Upcoming New Feature - Dictionary Management in UI
10 6 hours ago by Malcolm Thompson
Original post by Leor Grebler
Abandon Threshold Per Queue?
1 8 hours ago by Tatjana Knezevic
Original post by Stuart Rimell
Organizational Settings view help 3 9 hours ago by Tatjana Knezevic
Original post by Ashley Buck
Get all waiting interactions in a queue through API
3 9 hours ago by Tatjana Knezevic
Original post by Swarup Das
Assistance in Callback block in in-queue flow.
3 9 hours ago by Anton Vroon
Original post by Saravana Kumar
Operational Console - Ask Your Questions on the Q&A Show 4 10 hours ago by Vaun McCarthy
Original post by Matt Lawson
call monitoring failed 4 10 hours ago by Vaun McCarthy
Original post by Rihab BEN MALEK
Work Automation Demo 2 10 hours ago by George Ganahl
Original post by Melissa Callender
Tell Us About What Channels You Use! | Survey & Drawing Opportunity | Genesys UX Research
1 12 hours ago by Heather Roth
Microsoft Azure Speech-To-Text
0 12 hours ago by Laurence Fernandez
Email Multiple Actions threading issue
3 13 hours ago by Kathryn Haines
Users Not Responding
29 14 hours ago by Carl Hewitson
Original post by Angelica Howard
Call Parking
2 14 hours ago by Andrew Saltonstall
Original post by Jonathan Slovacek
Data Action returning null value breaks call
5 17 hours ago by Kenneth Ely
iFrame refreshing when attempting to text caller 0 17 hours ago by Charlie Scheel
Stripping ACW heritage when interaction is transferred from ACD queue to another Agent
0 17 hours ago by Gudmundur Sveinsson
Genesys Cloud CX Release Notes - June 24 2024
0 17 hours ago by Antwuan Rencher
UUI data and SIP REFER
5 21 hours ago by Samuel Danby
Short Abandon Settings
3 22 hours ago by Stuart Rimell
Original post by Datta Rajdeep
Improved TTS whisper quality
4 yesterday by Rolph Lieverse
Original post by Vikki Papesh
Transfer chat API call
1 yesterday by Anton Vroon
Original post by Jason Kerekes
Outbound Campaign with Menu
9 2 days ago by Anna Mazor
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
8 2 days ago by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 2 days ago by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
2 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
3 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Add emergency group to call route?
0 3 days ago by Vaun McCarthy
File encryption
1 3 days ago by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 3 days ago by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 3 days ago by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
1 3 days ago by Robert Wakefield-Carl
Original post by Wendy Yang
Upcoming Feature - Scheduled Export Expiration Notifications 4 3 days ago by Virgilio Alejandro Asencios Peralta
Original post by Ryan Legner
Manually Initiated SMS Prevention
3 3 days ago by Tatjana Knezevic
Original post by Matt Riedl
Outbound SMS - Start/Stop Message Logging?
3 3 days ago by Tatjana Knezevic
Original post by Matt Riedl
List of Error Code Explanations
14 3 days ago by Ninette Elashry
Original post by Tyler Peters
Is there documentation on what is an "Error" in the Queue Performance view?
9 3 days ago by Ninette Elashry
Original post by James Dunn
How to send Original ANI on transfers
0 3 days ago by Karthi Muthukrishnan
Copy and paste script variable in the agent answer of an email interaction
0 3 days ago by MICKAEL MASSOT
Can a chat agent can create a callback to inbound call queue 1 3 days ago by Robert Wakefield-Carl
Original post by Brian Greene
preview dialing mode with an architect flow
0 3 days ago by Midhun Suja
Is there a way to download transcripts in bulk?
0 3 days ago by Sumant Barik
Some agents are reporting receiving two simultaneous message interactions, is this normal? 5 3 days ago by Judith Jimenez
Original post by Qan T
Reconnecting a closed email
5 4 days ago by Robert Niblock
New Recognition feature issue 7 4 days ago by Robert Niblock
Original post by Amber Krueger
Genesys Temporary Login Account
2 4 days ago by Ali Mobli
Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
3 4 days ago by Anton Vroon
Original post by Saravana Kumar
Agents unable to pick up calls
59 4 days ago by Carl Hewitson
Original post by Stephen Jacobs