Genesys Cloud - Main

1 to 50 of 10225 threads (42.7K total posts)
  Thread Subject Replies Last Post Status
Wrap Code "None"
12 25 minutes ago by Jeff Humphreys
Original post by Joy Shewmake
UUI Data
0 44 minutes ago by Adrian Rodriguez
Delete contact from contactlists 2 an hour ago by Adrian Rodriguez
Email Multiple Actions threading issue
2 an hour ago by Jody Nabuurs
Original post by Kathryn Haines
Deactivation of AMD for User Groups calls using remote numbers
2 4 hours ago by Robert Herms
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 2 5 hours ago by Robert Herms
Quality Policies for callbacks
1 6 hours ago by Robert Wakefield-Carl
Original post by Daniel Cross
Email Delivery receipts in agent's reply
1 6 hours ago by Robert Wakefield-Carl
Original post by Nuno Paulo
What queues am I active on in My Queues Activity?
1 7 hours ago by Robert Wakefield-Carl
Original post by Kelly Fitzgerald
Callback Reporting 1 7 hours ago by Robert Wakefield-Carl
Original post by Jacqueline Turner
Displays the name of the department/city in addition to the country on an incoming call
1 8 hours ago by Robert Wakefield-Carl
Original post by Mamadou DIOP
Resporg help 1 8 hours ago by Robert Wakefield-Carl
Original post by Amber Krueger
Interdigit timeout setting for Polycom only through the phone base setting?
1 8 hours ago by Robert Wakefield-Carl
Original post by Jason Tran
Knowledge Opitimiser query
1 9 hours ago by Robert Wakefield-Carl
Original post by Steven Evans
Add delay between campaign call attempts when a contact has multiple phone numbers
1 9 hours ago by Robert Wakefield-Carl
Original post by Jeremy Prevost
Extended Blind Transfer feature in Genesys Cloud
1 9 hours ago by Robert Wakefield-Carl
Original post by Brandon Weaver
Alerts
1 9 hours ago by Robert Wakefield-Carl
Original post by Cody Herr
SCIM with IP Allow lists
1 9 hours ago by Robert Wakefield-Carl
Original post by Adam Butcher
Time zone management in Genesys Cloud workspaces?
1 9 hours ago by Robert Wakefield-Carl
Original post by Nick Horman
Finding recording policies
1 9 hours ago by Robert Wakefield-Carl
Original post by Paul Simpson
Feedback Report?
1 10 hours ago by Robert Wakefield-Carl
Original post by Amanda Douglas
Nested Array Translation Map Issue - Conversation Details 2 11 hours ago by Matt Riedl
Doing a consult transfer from IVR flow
4 13 hours ago by Vaun McCarthy
Original post by Rohit Gupta
Genesys Browser: Audio Device Profiles
1 14 hours ago by Robert Wakefield-Carl
Original post by Jaime Perez
The agent processes the sent mail and selects done,but want to send from the original email basis
2 yesterday by Tatjana Knezevic
Original post by WenHao Zhang
Web Messaging 1 yesterday by Robert Wakefield-Carl
Original post by Richard Craig
Upcoming Enhancement to Agent Status View - Secondary Statuses
1 yesterday by Robert Wakefield-Carl
Original post by Greg Cole
Messenger - translation service based on Azure
1 yesterday by Robert Wakefield-Carl
Original post by Robert Klusek
Splitting a Divison 1 yesterday by Robert Wakefield-Carl
Original post by Corey Lanier
Dashboard widget filter limit 10 queues
1 yesterday by Robert Wakefield-Carl
Original post by Chandaet Tangsomsukying
Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
3 yesterday by Angelo Cicchitto
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
2 2 days ago by Saravana Kumar
Assistance in implementing agent assists with KB database integration
2 2 days ago by Saravana Kumar
Can I turn off Transcription by Agent
1 2 days ago by Tatjana Knezevic
Original post by Jennifer Malavazos
When is the in-queue flow activated in the Queue>Voice setting?
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Qan T
Need guidance on Release Link Transfers and external trunks 1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Russell Clark
Is there an API that would provide in real-time a list of users in ACW?
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Denis Villeneuve
Moving agents from one MU to another
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Arturo Delgado
How to send an email from an outbound script ?
3 2 days ago by George Ganahl
Original post by Catherine DUPIRE
Emails - answered / handled and AHT 2 2 days ago by Dave Tiltman
CX Cloud's integration with Salesforce - Digital Lookup
0 2 days ago by Mahmoud Hayani
Assistance in implementing client ServiceNow integration.
0 2 days ago by Saravana Kumar
Restart an old email conversation 2 2 days ago by Ekaterina Kononova
Original post by Will Bellerby
Dialing Restriction 3 2 days ago by Robert Wakefield-Carl
Original post by Ebrahim Shamouli
Using existing Genesys API to send batch of transcripts to a data repository via SMTP
3 2 days ago by Robert Wakefield-Carl
Original post by Nick Kieffer
Capture Deflection Rate From Outage Recording 4 2 days ago by Robert Wakefield-Carl
Original post by Stephanie Poole
Primary Contact Numbers 1 2 days ago by Robert Wakefield-Carl
Original post by Richard Craig
Analyzing Abandoned Calls : Seeking Detailed Call Data
0 3 days ago by Ruud Waermoes
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
0 3 days ago by Saravana Kumar
Ability not to receive external calls when in ACD conversation
0 3 days ago by Catherine DUPIRE