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The agent processes the sent mail and selects done,but want to send from the original email basis
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2
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13 hours ago
by
Tatjana Knezevic
Original post by
WenHao Zhang
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Web Messaging
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1
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20 hours ago
by
Robert Wakefield-Carl
Original post by
Richard Craig
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Upcoming Enhancement to Agent Status View - Secondary Statuses
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1
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20 hours ago
by
Robert Wakefield-Carl
Original post by
Greg Cole
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Messenger - translation service based on Azure
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1
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20 hours ago
by
Robert Wakefield-Carl
Original post by
Robert Klusek
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Splitting a Divison
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1
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21 hours ago
by
Robert Wakefield-Carl
Original post by
Corey Lanier
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Dashboard widget filter limit 10 queues
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1
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21 hours ago
by
Robert Wakefield-Carl
Original post by
Chandaet Tangsomsukying
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Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
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3
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yesterday
by
Angelo Cicchitto
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Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
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2
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yesterday
by
Saravana Kumar
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Assistance in implementing agent assists with KB database integration
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2
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yesterday
by
Saravana Kumar
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Can I turn off Transcription by Agent
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1
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yesterday
by
Tatjana Knezevic
Original post by
Jennifer Malavazos
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Nested Array Translation Map Issue - Conversation Details
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0
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yesterday
by
Matt Riedl
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When is the in-queue flow activated in the Queue>Voice setting?
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1
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yesterday
by
Breno Canyggia Ferreira Marreco
Original post by
Qan T
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Need guidance on Release Link Transfers and external trunks
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1
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yesterday
by
Breno Canyggia Ferreira Marreco
Original post by
Russell Clark
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Is there an API that would provide in real-time a list of users in ACW?
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1
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yesterday
by
Breno Canyggia Ferreira Marreco
Original post by
Denis Villeneuve
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Moving agents from one MU to another
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1
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yesterday
by
Breno Canyggia Ferreira Marreco
Original post by
Arturo Delgado
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How to send an email from an outbound script ?
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3
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2 days ago
by
George Ganahl
Original post by
Catherine DUPIRE
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Emails - answered / handled and AHT
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2
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2 days ago
by
Dave Tiltman
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CX Cloud's integration with Salesforce - Digital Lookup
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0
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2 days ago
by
Mahmoud Hayani
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Assistance in implementing client ServiceNow integration.
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0
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2 days ago
by
Saravana Kumar
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Restart an old email conversation
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2
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2 days ago
by
Ekaterina Kononova
Original post by
Will Bellerby
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Dialing Restriction
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3
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2 days ago
by
Robert Wakefield-Carl
Original post by
Ebrahim Shamouli
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Using existing Genesys API to send batch of transcripts to a data repository via SMTP
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3
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2 days ago
by
Robert Wakefield-Carl
Original post by
Nick Kieffer
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Capture Deflection Rate From Outage Recording
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4
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2 days ago
by
Robert Wakefield-Carl
Original post by
Stephanie Poole
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Primary Contact Numbers
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Richard Craig
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Delete contact from contactlists
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Adrian Rodriguez
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Analyzing Abandoned Calls : Seeking Detailed Call Data
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0
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2 days ago
by
Ruud Waermoes
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Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
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0
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2 days ago
by
Saravana Kumar
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Doing a consult transfer from IVR flow
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2
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2 days ago
by
Rohit Gupta
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Ability not to receive external calls when in ACD conversation
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0
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2 days ago
by
Catherine DUPIRE
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Future release page
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0
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2 days ago
by
Andy Jackson
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SIP Trunk from a Lancom Router to Genesys Cloud (BYOC)
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1
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2 days ago
by
Andreas Tikart
Original post by
Robert Herms
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WhatsApp Outbound Message
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Rechelle McConnell
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Coaching Appointments for Leaders
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Cynthia Stickland
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Extending interaction beyond 59 days
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Shahzaib Momin
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|
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WebRTC call release also releases MS Teams calls
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Enrique Waizel
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|
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Setting order of Quick Replies using Slot Lists
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Vikki Papesh
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TTS and Audio Blanks
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Daniel Aguilar
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Salesforce Screenpop search without removing International Code
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
SAMEER KEKADE
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|
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> 1 concurrent voice call to an agent logged in with a Remote Phone
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Kim Kiekeben
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|
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Default or out of the box utterances and intents
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Kellyn DuBois
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hide work list button/access
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Karel Van de Velde
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|
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Remote endpoint 4xx error on Action
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Grignon Arnaud
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|
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Reschedule calls behavior when Campaign recycled during the Calls Placed
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Shahar Leonard
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|
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Can conference calls be shown in interactions?
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1
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2 days ago
by
Anton Vroon
Original post by
Nuttapong Limadisai
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|
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Jump To Reusable Task not show in the list of tasks that can be selected.
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1
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2 days ago
by
Anton Vroon
Original post by
Brian Mecham
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Displaying Name instead of Guest for SMS & Web Messaging (Salesforce)
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1
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3 days ago
by
Angelo Cicchitto
Original post by
Brooke Lace
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|
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Callers hearing in-queue flow even though there are agents On Queue.
|
0
|
3 days ago
by
Brandon Weaver
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|
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|
Input of birthdates in a script
|
3
|
3 days ago
by
Tatjana Knezevic
Original post by
Thomas Repking
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|
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|
Quality management
|
1
|
3 days ago
by
Herrick Mai
Original post by
Shauna Gibson
|
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|
api/v2/outbound/campaigns/progress Deprecated?
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1
|
3 days ago
by
Ryan Cheesman
|
|