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Sentiment Analysis
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7
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2 hours ago
by
John Ohlund
Original post by
Larissa Casebolt
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Activity Plans - Need an option to select a work team
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20
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4 hours ago
by
Fiona Doyle
Original post by
Andrew Doller
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Activity Plans - Documentation
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1
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yesterday
by
Jay Langsford
Original post by
Melissa Callender
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Feature Release: Introducing Interaction Categories
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13
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2 days ago
by
Larissa Casebolt
Original post by
Andy Boland
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Transcription Strictness
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1
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3 days ago
by
Larissa Casebolt
Original post by
Heather Henderson
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Can I use Chat and Voice (2 planning group) in the same BU?
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2
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3 days ago
by
Tracy Vickers
Original post by
BRENO CANYGGIA FERREIRA MARRECO
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Change to 'languages' filter in Schedules
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3
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4 days ago
by
Tom Cook
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Alternative Shift (Trade with the System) Shift Trade Walk-Through
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6
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4 days ago
by
Jennifer DiCesare
Original post by
Paul Wood
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Timetable
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0
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4 days ago
by
ANA BELEN ALONSO VIDALES
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Evaluation Average Score Rounding Issue
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2
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5 days ago
by
Herrick Mai
Original post by
Brian Jones
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Answered call data for deleted users
Workforce Engagement Management
Reports
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1
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5 days ago
by
Tracy Vickers
Original post by
Linsey Edn
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Agents view own adherence
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7
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6 days ago
by
Belinda Herrera
Original post by
Wendy Dodson
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Schedule Generation for Headcount Forecasting
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1
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6 days ago
by
Tracy Vickers
Original post by
Shelby Cronk
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Adherence adjustments for activities
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4
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6 days ago
by
Belinda Herrera
Original post by
Amanda Caldwell
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New Beyond Webinar on Activity Plans
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0
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6 days ago
by
Melissa Talamonti-Clark
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New Beyond Webinar on Work Plan Bids
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0
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6 days ago
by
Melissa Talamonti-Clark
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Genesys Cloud Release Notes | August 12th 2024
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0
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6 days ago
by
Tracy Vickers
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Work Plan Bid Rankings
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4
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6 days ago
by
Paul Wood
Original post by
Candace Hutchison
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Agents in idle - no station selected
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5
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6 days ago
by
Hichem Agrebi
Original post by
Isabella Clutterham
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Sentiment Counts from Transcripts for an Agent do not Match Sentiment Counts on Agent Performance View
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0
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9 days ago
by
Dan Fontaine
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Speech Analytics topic AHT
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6
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9 days ago
by
Rakesh Tailor
Original post by
Conor Twomey
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Best Practice for Planning Groups and Multiple Queues
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1
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10 days ago
by
Andrea Rushfeldt
Original post by
Mike McCleery
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Upcoming Enhancements to Content Search
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0
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10 days ago
by
Anik Dey
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Not allowing advisors to cancel requests within a certain time
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1
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11 days ago
by
Damaris Scott
Original post by
James Learmonth
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đź“Łđź“Łđź“Ł Don't miss 2 events happening in September đź“Łđź“Łđź“Ł
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0
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12 days ago
by
Tracy Vickers
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Want to learn more about Genesys Work Plan Bidding - Video Here!!!
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8
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13 days ago
by
Natalia Abad
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Genesys Cloud Release Notes | August 05th 2024
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0
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13 days ago
by
Tracy Vickers
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Alternate Shifts - Is there some sort of video tutorial?
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10
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13 days ago
by
Paul Wood
Original post by
Gina Palmer
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Time-Off Synchronization on Business Unit - Scheduling configuration
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0
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13 days ago
by
Heather Henderson
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Time Offs reflecting actual Shift Times
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1
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16 days ago
by
Gina Palmer
Original post by
Wayde Masters
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Genesys Cloud - WEM - Decisions?
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3
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16 days ago
by
Karen Elliott
Original post by
Dalvir Dhamrait
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Multiweek Forecasting Modifications
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1
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16 days ago
by
Chris Perry
Original post by
Angela Dunlop
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Genesys/HRIS Integration -- Has anyone done one with UKG?
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13
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17 days ago
by
Brian Jones
Original post by
Gina Palmer
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Continuous Forecasting
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13
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18 days ago
by
Richard Wooldridge
Original post by
Angela Dunlop
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Alternate Shifts feature in recent release
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5
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18 days ago
by
Heather Henderson
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Content Seach Not Working
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4
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19 days ago
by
Glen Tylee
Original post by
Addison Hild
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Is there a way to put a forecast into Genesys, and have Genesys tell us optimal FTE/Schedules?
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4
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19 days ago
by
Nathan Gould
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Activity Equivalency - MU Setting
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3
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19 days ago
by
Jay Langsford
Original post by
Garrett Gardner
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RTA - Unscheduled vs Unavailable
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6
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19 days ago
by
Jay Langsford
Original post by
Chad Blanton
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Interaction Category
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10
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19 days ago
by
Riitta Hoffren
Original post by
Larissa Casebolt
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Win GOLD in the Community Olympics!
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1
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19 days ago
by
Tracy Vickers
Original post by
Nicole Milliken
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Genesys Cloud Release Notes | July 29th 2024
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0
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20 days ago
by
Tracy Vickers
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Work Teams- Supervisors are unable to see work team adherence in schedules there is no (Plus +) drop down option
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2
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20 days ago
by
Gene Gutierrez
Original post by
Wendy Dodson
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Exporting schedule data via APIs in WEM
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2
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23 days ago
by
Brad Goff
Original post by
Gene Gutierrez
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Genesys Cloud Insights App
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1
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23 days ago
by
Christopher Rumpf
Original post by
Allison Kuennen
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Development and Feedback results
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5
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23 days ago
by
Paul Turner
Original post by
Brandon Shilling
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Scheduling Activities for Agents
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6
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23 days ago
by
Tracy Vickers
Original post by
Jacqueline Turner
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Work Plan Bid Questions
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2
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24 days ago
by
Aleksandar Narancic
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WFM on GC when ACD is 3rd Party
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0
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24 days ago
by
Neil MacColl
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The evolution of bidding: Enhanced Scheduling Flexibility with Work Plan Bidding
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6
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24 days ago
by
Jonathan LeBlanc
Original post by
Natalia Abad
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