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Best Practice for Planning Groups and Multiple Queues
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0
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13 hours ago
by
Mike McCleery
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Agents view own adherence
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6
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20 hours ago
by
Kaybee Dorsey
Original post by
Wendy Dodson
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Want to learn more about Genesys Work Plan Bidding - Video Here!!!
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8
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21 hours ago
by
Natalia Abad
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Genesys Cloud Release Notes | August 05th 2024
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0
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21 hours ago
by
Tracy Vickers
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Alternate Shifts - Is there some sort of video tutorial?
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10
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21 hours ago
by
Paul Wood
Original post by
Gina Palmer
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Alternative Shift (Trade with the System) Shift Trade Walk-Through
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0
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21 hours ago
by
Paul Wood
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Speech Analytics topic AHT
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1
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22 hours ago
by
Larissa Casebolt
Original post by
Conor Twomey
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Time-Off Synchronization on Business Unit - Scheduling configuration
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0
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yesterday
by
Heather Henderson
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Time Offs reflecting actual Shift Times
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1
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3 days ago
by
Gina Palmer
Original post by
Wayde Masters
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Genesys Cloud - WEM - Decisions?
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3
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3 days ago
by
Karen Elliott
Original post by
Dalvir Dhamrait
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Multiweek Forecasting Modifications
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1
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4 days ago
by
Chris Perry
Original post by
Angela Dunlop
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Schedule Generation for Headcount Forecasting
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0
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4 days ago
by
Shelby Cronk
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Genesys/HRIS Integration -- Has anyone done one with UKG?
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13
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4 days ago
by
Brian Jones
Original post by
Gina Palmer
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Continuous Forecasting
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13
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5 days ago
by
Richard Wooldridge
Original post by
Angela Dunlop
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Alternate Shifts feature in recent release
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5
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5 days ago
by
Heather Henderson
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Content Seach Not Working
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4
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6 days ago
by
Glen Tylee
Original post by
Addison Hild
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Is there a way to put a forecast into Genesys, and have Genesys tell us optimal FTE/Schedules?
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4
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6 days ago
by
Nathan Gould
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Activity Equivalency - MU Setting
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3
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6 days ago
by
Jay Langsford
Original post by
Garrett Gardner
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RTA - Unscheduled vs Unavailable
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6
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6 days ago
by
Jay Langsford
Original post by
Chad Blanton
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Interaction Category
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10
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6 days ago
by
Riitta Hoffren
Original post by
Larissa Casebolt
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Win GOLD in the Community Olympics!
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1
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7 days ago
by
Tracy Vickers
Original post by
Nicole Milliken
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Genesys Cloud Release Notes | July 29th 2024
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0
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7 days ago
by
Tracy Vickers
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Work Teams- Supervisors are unable to see work team adherence in schedules there is no (Plus +) drop down option
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2
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7 days ago
by
Gene Gutierrez
Original post by
Wendy Dodson
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Exporting schedule data via APIs in WEM
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2
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10 days ago
by
Brad Goff
Original post by
Gene Gutierrez
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Genesys Cloud Insights App
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1
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10 days ago
by
Christopher Rumpf
Original post by
Allison Kuennen
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Development and Feedback results
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5
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10 days ago
by
Paul Turner
Original post by
Brandon Shilling
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Scheduling Activities for Agents
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6
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10 days ago
by
Tracy Vickers
Original post by
Jacqueline Turner
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Work Plan Bid Questions
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2
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11 days ago
by
Aleksandar Narancic
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WFM on GC when ACD is 3rd Party
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0
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11 days ago
by
Neil MacColl
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The evolution of bidding: Enhanced Scheduling Flexibility with Work Plan Bidding
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6
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11 days ago
by
Jonathan LeBlanc
Original post by
Natalia Abad
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Restricting access to screen recordings/PII
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1
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12 days ago
by
Tracy Vickers
Original post by
Vikki Papesh
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Schedule time limit
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2
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12 days ago
by
Chris Diaper
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Partial Day Off Time Off Request - On Wrong Day in Calendar
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0
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12 days ago
by
Brahdilleone Dermody
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Permissions Required for enabling "Content Search" functions for searching interactions?
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3
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13 days ago
by
James Starling
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Low Latency Enabled
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4
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13 days ago
by
Jim Bell
Original post by
Shelby Cronk
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POSTPONED đź“Łđź“ŁGenesys CX WEM Customer Demo Series đź“Łđź“Ł POSTPONED
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1
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13 days ago
by
Tracy Vickers
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Is there a limit to how many work plan configurations I can build for one business unit?
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4
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14 days ago
by
Robert Wakefield-Carl
Original post by
Nathan Gould
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Genesys Cloud Release Notes | July 22nd 2024
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0
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14 days ago
by
Tracy Vickers
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Feature Release: Easily Navigate Between Workforce Management Published Schedules
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2
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16 days ago
by
Jay Langsford
Original post by
Eric Hagaman
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Can I use Chat and Voice (2 planning group) in the same BU?
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1
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19 days ago
by
BRENO CANYGGIA FERREIRA MARRECO
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Screen Recording Playback UI Update
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5
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19 days ago
by
Yuan-Chieh Huang
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Overlapping activity codes
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3
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20 days ago
by
Viivi Tiainen
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Genesys Cloud Release Notes | July 15 2024
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0
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21 days ago
by
Pascal Leclerc
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Having an agent in 2 planning group for one schedule shift
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2
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21 days ago
by
Paul Wood
Original post by
Nathan Gould
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Shutting down queues for scheduled meetings
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4
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24 days ago
by
Paul Wood
Original post by
Allison Kuennen
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Sentiment Analysis
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6
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25 days ago
by
Adi Goodman
Original post by
Larissa Casebolt
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Outbound - Event Viewer
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1
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25 days ago
by
Tracy Vickers
Original post by
Cody Herr
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System-Generated Shift Trades for Greater Flexibility.
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0
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26 days ago
by
Natalia Abad
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Adherence Explanation limitations
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2
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26 days ago
by
suyog gupta
Original post by
Mark Kastner
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Limiting Schedule period hours
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3
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26 days ago
by
Jay Langsford
Original post by
Mikael Ulstein
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