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Learn about Genesys WEM with this new Demo videos
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0
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16 hours ago
by
Natalia Abad
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Genesys Cloud release notes for July 6th 2022
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0
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21 hours ago
by
Tracy Vickers
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Is there a report that tells us what portion of a chat agent's Interaction time was spent on two simultaneous chats?
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1
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21 hours ago
by
Tracy Vickers
Original post by
Sigli Mumuni
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Outbound Dialler Settings - Minimum Agents in Idle before dialling
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1
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23 hours ago
by
Tracy Vickers
Original post by
Melinda Roberts
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Schedule an off queue activities with forecast
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7
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6 days ago
by
Jeremy Monzo
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Public holiday in Schedule
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3
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6 days ago
by
Jeremy Monzo
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Genesys Cloud Release Notes - 29 June 2022
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4
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6 days ago
by
Tracy Vickers
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Import Forecast
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1
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8 days ago
by
Tracy Vickers
Original post by
Shirley Harbers
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Genesys Cloud CX Trivia
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0
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8 days ago
by
Matt Lawson
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What's Next webinars recap
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2
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8 days ago
by
Natalia Abad
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🎉¡VAMOS! 🎉 Llegan los Genesys Cloud WEM Demos EN ESPAÑOL!! 💃
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7
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12 days ago
by
Marcela Areiza
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Window on Shift Trades?
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3
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13 days ago
by
Paul Wood
Original post by
James Weibel
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The new Work Teams Feature being introduced late June
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0
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14 days ago
by
Sally Rowe
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Work planned - Shared time off limits.
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4
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14 days ago
by
Tan Nguyen
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Feature release // Reset and assign again learning modules
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0
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14 days ago
by
Natalia Abad
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Genesys Cloud Release Notes - June 22nd 2022
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0
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14 days ago
by
Tracy Vickers
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Machen Sie sich bereit für die Genesys Cloud WEM-Demoserie!
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0
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15 days ago
by
Marcela Areiza
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How to restrict scheduling permission for an agent...
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1
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20 days ago
by
Paul Wood
Original post by
Suresh Medavaram
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WEM Trivia is Now Live!
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0
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20 days ago
by
Matt Lawson
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Create new activity code categories?
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5
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21 days ago
by
Paul Wood
Original post by
Vaun McCarthy
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Genesys Cloud release notes for June 15th, 2022
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0
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21 days ago
by
Tracy Vickers
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Analisis Historico de interacciones
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1
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21 days ago
by
Julio Santiago
Original post by
Alejandra Morgado
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Configuring Mangement Units
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5
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23 days ago
by
Shirley Harbers
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🎉 #WEMay Contest: Meet our winners! 🎉
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1
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24 days ago
by
Anthony Guidosteen
Original post by
Marcela Areiza
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Forecast modifications
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5
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28 days ago
by
Cameron Smith
Original post by
Anthony Guidosteen
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New Feature - Modifications increased from 50 to 200
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1
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28 days ago
by
Anthony Guidosteen
Original post by
Daniel Chapdelaine
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Enforced forecast modifications limit too small?
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6
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28 days ago
by
Anthony Guidosteen
Original post by
Dorota Tual
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Agents Unable to Select the Today View for Schedules
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19
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28 days ago
by
Anthony Guidosteen
Original post by
Jason Lorden
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Work Plans
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14
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28 days ago
by
Shirley Harbers
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Genesys Cloud release notes for Jun 8th 2022
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0
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28 days ago
by
Tracy Vickers
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Scheduled Vacation
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2
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28 days ago
by
Shirley Harbers
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Trivia has started and WEM is taking over Week 3
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0
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one month ago
by
Matt Lawson
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📢 GET READY, UK! The Genesys Cloud WEM Demo Series is coming to you! 📢
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0
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one month ago
by
Marcela Areiza
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Genesys Cloud release notes for Jun 01st, 2022
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0
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one month ago
by
Tracy Vickers
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Genesys is conducting a research study with people engaging in interaction volume and AHT forecasting.
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0
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one month ago
by
Daniel Chapdelaine
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Periodic glitch deleting agents' logouts, affecting adherence. Happening more frequently...
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2
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one month ago
by
Beth O'Laughlin
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NEW - Updated Agent Schedule view
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8
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one month ago
by
Joseph Behymer
Original post by
Paul Wood
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So happy to have discovered this community
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5
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one month ago
by
Anthony Guidosteen
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Sentiment Analysis
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2
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one month ago
by
Amber Krueger
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BETA reviewers needed by our Beyond Team
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0
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one month ago
by
Tracy Vickers
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File format for Downloading Transcripts from Interaction details
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0
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one month ago
by
Dilip Karthik
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Feature release // Employee performance - Assessment data and Gamification profile metrics
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0
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one month ago
by
Natalia Abad
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Please help us with our Poll
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3
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one month ago
by
Cherri Lindquist
Original post by
Tracy Vickers
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🎉 Ready to win?! 🎉 | Join our #WEMay Contest!
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2
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one month ago
by
Anthony Guidosteen
Original post by
Marcela Areiza
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Genesys Cloud release notes for May 25th, 2022
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0
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one month ago
by
Tracy Vickers
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📢 SIGN UP NOW: Genesys Cloud WEM Demo Series! 📢
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4
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one month ago
by
Marcela Areiza
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Questions on gamification
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6
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one month ago
by
Shikha Khattar
Original post by
Audrey Kielbasa
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Closed for Holidays - But pulling into Forecast?
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1
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one month ago
by
Jennifer Macdonald
Original post by
Amber Krueger
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A couple of questions about Deferred Work
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0
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one month ago
by
Munehito Suzuki
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Looking for Pureconnect WFM Expert
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3
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one month ago
by
Annick Duffy
Original post by
Mohammed Khaleel
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