Discussion

  Thread Subject Replies Last Post Status
Genesys Cloud Subscription Name Updates in the Resource Center
2 25 minutes ago by Richard Chandler
Original post by Katie Ritz
Set multiple schedules and prompt in one Inbound Call flow
6 8 hours ago by Anton Vroon
Original post by Rechelle McConnell
Pick a topic and a prize? It’s a win-win!
0 12 hours ago by Ginger Alford
Mandatory, Time-boxed ACW
3 14 hours ago by Daniel Tierney
Original post by Jamie Graves
Meet Ginger Alford – Your New Community Manager!
7 22 hours ago by Moataz Lasheen
Original post by Ginger Alford
Architecting a menu with dial by extension function.
1 2 days ago by Melissa Bailey
Original post by Andrew Saltonstall
Interaction Priority
12 2 days ago by Cameron Smith
Original post by Paul Simpson
Do yo Schedule Supervisors and Support Staff? 1 2 days ago by Paul Soulodre
Original post by Paul Wood
Bot typing / Bot "thinking" indicator in Chat Widget through GIA
2 2 days ago by Uzay Doksoez
Changing the size of the Chat Widgets
2 2 days ago by Uzay Doksoez
Architect: agents availability in queue? 17 2 days ago by Cameron Smith
Original post by Matteo Dalzero
Meet Ginger Alford – Your New Community Manager!
8 2 days ago by Matt Lawson
Original post by Ginger Alford
Speech Analytics Virtual Event: Enable Voice Transcription 0 2 days ago by Robert Beasley
Speech Analytics Virtual Event: Enable Workforce Engagement Management (WEM) 0 2 days ago by Robert Beasley
Rollback Announcement: Outcome Value Tracking in GPE 0 2 days ago by Cillian Day
Download on_hold_music system prompt
2 2 days ago by Thanveer Abdulla
Face Book Bot Flow 1 2 days ago by Philip Thys
Identify which number is dialed in contact list
0 2 days ago by Reginald Sheraton
Maximum Interaction Data Retention Time 0 2 days ago by Hampus Nygren
Limit calls to an agent while they are on a call
2 2 days ago by Chris Bohlin
Original post by Camilo Andres Vaca Hernandez
Performance Dashboard
1 2 days ago by Ryan Legner
Original post by Christopher Georgia
Where are my GDPR API results?
2 2 days ago by Daine Stephens
Who's Ready for Community Rockstar Status?
1 2 days ago by Cherri Lindquist
Original post by Matt Lawson
Summary report via IVR or Alternative Method 1 2 days ago by Jan Nico Feliciano
Original post by Nathan McKay
Coming Soon: New User Activity Indicators 16 3 days ago by trey buck
Say Hi and Win a Prize!
0 3 days ago by Ginger Alford
Say Hi and Win a Prize!
0 3 days ago by Ginger Alford
Designer Chat Routing 1 3 days ago by Ginger Alford
Original post by Shenbagamoorthy B
Chat Widget field Validation - white space
1 3 days ago by Ginger Alford
Original post by Vernon van Dam
Utilization %
1 3 days ago by Ginger Alford
Original post by Janice Huber
Unable to update VAG using PSDK - getting CFGValueOutOfRange error
1 3 days ago by Ginger Alford
Original post by Vijayakumar Palanivel
Auditing External Contacts 10 3 days ago by Andrew Johnson
Original post by Paul Simpson
Managed phone , 2 line setup
0 3 days ago by Bart Lunn
Import Historical Data- Failed due to headers 8 3 days ago by Julio Santiago
Original post by Andrea Boisvert
Some Inbound calls flow to wrong queue
3 3 days ago by Dawn Weston
Who's Ready for Community Rockstar Status?
1 3 days ago by Tracy Vickers
Scheduled exports - running on incorrect days?
4 3 days ago by Munehito Suzuki
Original post by Andrew Doller
A given contact list can only be on one running campaign at a time.
2 4 days ago by Reginald Sheraton
Audit Log
1 4 days ago by Vaun McCarthy
Original post by Paul Simpson
Sorting External Contacts
8 4 days ago by Paul Simpson
GC Desktop App / System Freezing
33 4 days ago by Daniel Ho
Original post by Steve Parsons
One Queue two Divisions 11 4 days ago by Kyle Horton
Original post by Rob Mulder
Invitation to Participate | Open Card Sort Activity | UX Research
0 4 days ago by Heather Roth
Genesys Cloud Release Notes - 21st September 2022
0 4 days ago by Tracy Vickers
Who's Ready for Community Rockstar Status? 0 4 days ago by Matt Lawson
Edit transcripts
4 4 days ago by Rakesh Tailor
Original post by Daniel Cross
Genesys Messenger Conversation auto-start with Google dialogflow ES bot 2 4 days ago by Fnu Ganesh
Genesys Cloud Release Notes for Sept. 21, 2022
0 4 days ago by Lyndsay Milliken
WebRTC Alerting Time
2 4 days ago by Matthew Raleigh
SIGN UP NOW: Virtual Event - Unlock your Workforce’s Potential 0 4 days ago by Marcela Areiza