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Stripping ACW heritage when interaction is transferred from ACD queue to another Agent
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0
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49 seconds ago
by
Gudmundur Sveinsson
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Genesys Cloud CX Release Notes - June 24 2024
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0
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10 minutes ago
by
Antwuan Rencher
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Get all waiting interactions in a queue through API
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2
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17 minutes ago
by
Ryan Legner
Original post by
Swarup Das
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Beyond WFM Configuration
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0
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29 minutes ago
by
Melissa Talamonti-Clark
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WFM - Configuration
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0
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33 minutes ago
by
Melissa Talamonti-Clark
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Organizational Settings view help
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2
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an hour ago
by
Ashley Buck
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Agent Empathy Scores
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2
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an hour ago
by
Larissa Casebolt
Original post by
Heather Kopp
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Sentiment Analysis
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2
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an hour ago
by
Larissa Casebolt
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Topic Tags
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2
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an hour ago
by
Larissa Casebolt
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Cancelling a Previously Approved Shift Trade
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3
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an hour ago
by
Heather Henderson
Original post by
Gina Palmer
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Assistance in Callback block in in-queue flow.
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2
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3 hours ago
by
Saravana Kumar
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UUI data and SIP REFER
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5
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3 hours ago
by
Samuel Danby
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Abandon Threshold Per Queue?
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0
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4 hours ago
by
Stuart Rimell
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Topic not triggered when phrase was spoken in the interaction
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2
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5 hours ago
by
Adi Goodman
Original post by
Conor Twomey
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Short Abandon Settings
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3
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5 hours ago
by
Stuart Rimell
Original post by
Datta Rajdeep
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Issues following instructions to block phone number
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3
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6 hours ago
by
Vineet Kakroo
Original post by
Amber Krueger
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Improved TTS whisper quality
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4
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6 hours ago
by
Rolph Lieverse
Original post by
Vikki Papesh
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Transfer chat API call
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1
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12 hours ago
by
Anton Vroon
Original post by
Jason Kerekes
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Data Action returning null value breaks call
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4
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12 hours ago
by
Anton Vroon
Original post by
Kenneth Ely
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Outbound Campaign with Menu
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9
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yesterday
by
Anna Mazor
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QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
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20
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yesterday
by
Heena Patel
Original post by
Matt Lawson
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Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
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8
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yesterday
by
Saravana Kumar
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Microsoft Excel or Microsoft Power BI integration
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6
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2 days ago
by
George Ganahl
Original post by
Pascal Geiger
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Power BI to Purecloud Data
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2
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2 days ago
by
George Ganahl
Original post by
Noufal Ibrahim
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Connect Purecloud Reports to Power BI
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3
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2 days ago
by
George Ganahl
Original post by
Noufal Ibrahim
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Add emergency group to call route?
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0
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2 days ago
by
Vaun McCarthy
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File encryption
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Hugo Vargas
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How do I create a new role to allow a user to view Audits in Interaction Details only?
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Qan T
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Audit Retention Policy update - 1 Year max
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Chris Fischer
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External contacts appear as NO Name in conversations
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Wendy Yang
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Dashboard Beta
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0
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2 days ago
by
Daniel Cross
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Questions Regarding moving MU to another BU
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0
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2 days ago
by
Sal Barba
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Running Late Notification
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3
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2 days ago
by
Joseph Behymer
Original post by
Brandi Tifft
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Upcoming Feature - Scheduled Export Expiration Notifications
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4
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2 days ago
by
Virgilio Alejandro Asencios Peralta
Original post by
Ryan Legner
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Manually Initiated SMS Prevention
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3
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2 days ago
by
Tatjana Knezevic
Original post by
Matt Riedl
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Outbound SMS - Start/Stop Message Logging?
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3
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2 days ago
by
Tatjana Knezevic
Original post by
Matt Riedl
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List of Error Code Explanations
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14
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2 days ago
by
Ninette Elashry
Original post by
Tyler Peters
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Is there documentation on what is an "Error" in the Queue Performance view?
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9
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2 days ago
by
Ninette Elashry
Original post by
James Dunn
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How to send Original ANI on transfers
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0
|
2 days ago
by
Karthi Muthukrishnan
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Copy and paste script variable in the agent answer of an email interaction
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0
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2 days ago
by
MICKAEL MASSOT
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Waitlist Order Incorrect
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0
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2 days ago
by
Brian Shoop
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call monitoring failed
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0
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2 days ago
by
Rihab BEN MALEK
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Can a chat agent can create a callback to inbound call queue
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1
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2 days ago
by
Robert Wakefield-Carl
Original post by
Brian Greene
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preview dialing mode with an architect flow
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0
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3 days ago
by
Midhun Suja
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Is there a way to download transcripts in bulk?
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0
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3 days ago
by
Sumant Barik
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Some agents are reporting receiving two simultaneous message interactions, is this normal?
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5
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3 days ago
by
Judith Jimenez
Original post by
Qan T
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Reconnecting a closed email
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5
|
3 days ago
by
Robert Niblock
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New Recognition feature issue
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7
|
3 days ago
by
Robert Niblock
Original post by
Amber Krueger
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|
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Genesys Temporary Login Account
|
2
|
3 days ago
by
Ali Mobli
|
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|
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Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
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3
|
3 days ago
by
Anton Vroon
Original post by
Saravana Kumar
|
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