Discussion

  Thread Subject Replies Last Post Status
Organizational Settings view help 2 16 minutes ago by Ashley Buck
Agent Empathy Scores
 
Workforce Engagement Management Quality Management Speech and Text Analytics
2 43 minutes ago by Larissa Casebolt
Original post by Heather Kopp
Sentiment Analysis
 
Workforce Engagement Management Speech and Text Analytics
2 an hour ago by Larissa Casebolt
Topic Tags
 
Workforce Engagement Management Speech and Text Analytics
2 an hour ago by Larissa Casebolt
Cancelling a Previously Approved Shift Trade
 
Workforce Engagement Management Workforce Management Scheduling
3 an hour ago by Heather Henderson
Original post by Gina Palmer
Assistance in Callback block in in-queue flow.
 
Genesys Cloud Topics Architecture and Design
2 2 hours ago by Saravana Kumar
UUI data and SIP REFER
 
Genesys Cloud Topics Routing (ACD/IVR) SIP/VolP
5 2 hours ago by Samuel Danby
Abandon Threshold Per Queue?
 
Genesys Cloud Topics Reporting/Analytics
0 4 hours ago by Stuart Rimell
Topic not triggered when phrase was spoken in the interaction
 
Workforce Engagement Management Speech and Text Analytics
2 4 hours ago by Adi Goodman
Original post by Conor Twomey
Short Abandon Settings
 
Genesys Cloud Topics Platform Administration
3 4 hours ago by Stuart Rimell
Original post by Datta Rajdeep
Issues following instructions to block phone number 3 5 hours ago by Vineet Kakroo
Original post by Amber Krueger
Improved TTS whisper quality
 
Genesys Cloud Topics Architecture and Design
4 5 hours ago by Rolph Lieverse
Original post by Vikki Papesh
Transfer chat API call
 
Genesys Cloud Topics Digital Channels
1 11 hours ago by Anton Vroon
Original post by Jason Kerekes
Get all waiting interactions in a queue through API
 
Genesys Cloud Topics Reporting/Analytics
1 11 hours ago by Anton Vroon
Original post by Swarup Das
Data Action returning null value breaks call
 
Genesys Cloud Topics Architecture and Design
4 11 hours ago by Anton Vroon
Original post by Kenneth Ely
Outbound Campaign with Menu
 
Genesys Cloud Topics Implementation Outbound
9 yesterday by Anna Mazor
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
 
Genesys Casual Community Questions ...
20 yesterday by Heena Patel
Original post by Matt Lawson
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
8 yesterday by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 2 days ago by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
 
Genesys Cloud Topics Integrations
2 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
 
Genesys Cloud Topics Reporting/Analytics
3 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Add emergency group to call route?
 
Genesys Cloud Topics Routing (ACD/IVR)
0 2 days ago by Vaun McCarthy
File encryption
 
Genesys Cloud Topics Omni-Channel ...
1 2 days ago by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 2 days ago by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 2 days ago by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
 
Genesys Cloud Topics Routing (ACD/IVR)
1 2 days ago by Robert Wakefield-Carl
Original post by Wendy Yang
Dashboard Beta
 
Genesys Cloud CX - Beta HQ Beta Update
0 2 days ago by Daniel Cross
Questions Regarding moving MU to another BU
 
Workforce Engagement Management Workforce Management
0 2 days ago by Sal Barba
Running Late Notification
 
Workforce Engagement Management Workforce Management Scheduling Tempo Mobile
3 2 days ago by Joseph Behymer
Original post by Brandi Tifft
Upcoming Feature - Scheduled Export Expiration Notifications 4 2 days ago by Virgilio Alejandro Asencios Peralta
Original post by Ryan Legner
Manually Initiated SMS Prevention
 
Genesys Cloud Topics Digital Channels Outbound
3 2 days ago by Tatjana Knezevic
Original post by Matt Riedl
Outbound SMS - Start/Stop Message Logging?
 
Genesys Cloud Topics Digital Channels Outbound
3 2 days ago by Tatjana Knezevic
Original post by Matt Riedl
List of Error Code Explanations
 
Genesys Cloud Topics Reporting/Analytics
14 2 days ago by Ninette Elashry
Original post by Tyler Peters
Is there documentation on what is an "Error" in the Queue Performance view?
 
Genesys Cloud Topics Reporting/Analytics Telephony
9 2 days ago by Ninette Elashry
Original post by James Dunn
How to send Original ANI on transfers
 
Genesys Cloud Topics SIP/VolP
0 2 days ago by Karthi Muthukrishnan
Copy and paste script variable in the agent answer of an email interaction
 
Genesys Cloud Topics Implementation Integrations
0 2 days ago by MICKAEL MASSOT
Waitlist Order Incorrect
 
Workforce Engagement Management Time Off/HRIS
0 2 days ago by Brian Shoop
call monitoring failed 0 2 days ago by Rihab BEN MALEK
Can a chat agent can create a callback to inbound call queue 1 2 days ago by Robert Wakefield-Carl
Original post by Brian Greene
preview dialing mode with an architect flow
 
Genesys Cloud Topics Outbound
0 3 days ago by Midhun Suja
Is there a way to download transcripts in bulk?
 
Genesys Cloud Topics Reporting/Analytics
0 3 days ago by Sumant Barik
Some agents are reporting receiving two simultaneous message interactions, is this normal? 5 3 days ago by Judith Jimenez
Original post by Qan T
Reconnecting a closed email
 
Genesys Cloud Topics Digital Channels
5 3 days ago by Robert Niblock
New Recognition feature issue 7 3 days ago by Robert Niblock
Original post by Amber Krueger
Genesys Temporary Login Account
 
Genesys Cloud Topics System Administration
2 3 days ago by Ali Mobli
Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
 
Genesys Cloud Topics Architecture and Design
3 3 days ago by Anton Vroon
Original post by Saravana Kumar
Scheduled coaching sessions
 
Workforce Engagement Management Configuration Scheduling Learning/Coaching
1 3 days ago by Paul Turner
Original post by Gene Gutierrez
Agents unable to pick up calls
 
Genesys Cloud Topics Connect with a ... Telephony
59 3 days ago by Carl Hewitson
Original post by Stephen Jacobs
Users Not Responding
 
Genesys Cloud Topics Routing (ACD/IVR)
27 3 days ago by Carl Hewitson
Original post by Angelica Howard
Genesys Cloud Release Notes | June 10 2024
 
Workforce Engagement Management Learning/Coaching Speech and Text Analytics
19 3 days ago by Brian Dupuis
Original post by Tracy Vickers