Discussion

  Thread Subject Replies Last Post Status
Transfers roadmap including new transfer APIs
 
Genesys Cloud Topics Roadmap/New Features
18 8 minutes ago by Paulo Mesquita
Original post by David Farrell
Interaction SIP SoftPhone License 10 21 minutes ago by Utku Deriner
Original post by Karl Reed
Issues following instructions to block phone number 4 44 minutes ago by Ramu P
Original post by Amber Krueger
Participant Data retrieval and limits
 
Genesys Cloud Topics Reporting/Analytics
10 3 hours ago by Tejaswini Nayak
Upcoming New Feature - Dictionary Management in UI
 
Genesys Cloud Topics Roadmap/New Features
10 6 hours ago by Malcolm Thompson
Original post by Leor Grebler
Abandon Threshold Per Queue?
 
Genesys Cloud Topics Reporting/Analytics
1 9 hours ago by Tatjana Knezevic
Original post by Stuart Rimell
Organizational Settings view help 3 9 hours ago by Tatjana Knezevic
Original post by Ashley Buck
Get all waiting interactions in a queue through API
 
Genesys Cloud Topics Reporting/Analytics
3 9 hours ago by Tatjana Knezevic
Original post by Swarup Das
Assistance in Callback block in in-queue flow.
 
Genesys Cloud Topics Architecture and Design
3 9 hours ago by Anton Vroon
Original post by Saravana Kumar
Beta - Advanced Architect Execution Data & Replay Mode 66 10 hours ago by Michael Rigney
Original post by Amelie Wisniak
Operational Console - Ask Your Questions on the Q&A Show 4 10 hours ago by Vaun McCarthy
Original post by Matt Lawson
call monitoring failed 4 10 hours ago by Vaun McCarthy
Original post by Rihab BEN MALEK
Work Automation Demo 2 10 hours ago by George Ganahl
Original post by Melissa Callender
Tell Us About What Channels You Use! | Survey & Drawing Opportunity | Genesys UX Research
 
Genesys Cloud Topics Digital Channels
1 12 hours ago by Heather Roth
Microsoft Azure Speech-To-Text
 
Genesys Cloud Topics Integrations
0 12 hours ago by Laurence Fernandez
Who is playing Wordle? Join the thread!
 
Genesys Casual Coffee Talk
8 12 hours ago by Glenda Kingston
Original post by Melissa Ly
Email Multiple Actions threading issue
 
Genesys Cloud Topics Omni-Channel ...
3 13 hours ago by Kathryn Haines
Users Not Responding
 
Genesys Cloud Topics Routing (ACD/IVR)
29 14 hours ago by Carl Hewitson
Original post by Angelica Howard
Call Parking
 
Genesys Cloud Topics Telephony
2 14 hours ago by Andrew Saltonstall
Original post by Jonathan Slovacek
Time Off Requests
 
Workforce Engagement Management Workforce Management Time Off/HRIS
0 16 hours ago by Heather Henderson
Data Action returning null value breaks call
 
Genesys Cloud Topics Architecture and Design
5 17 hours ago by Kenneth Ely
Genesys Cloud Release Notes | June 24 2024
 
Workforce Engagement Management Speech and Text Analytics Interaction/Screen ...
0 17 hours ago by Tracy Vickers
iFrame refreshing when attempting to text caller 0 17 hours ago by Charlie Scheel
Stripping ACW heritage when interaction is transferred from ACD queue to another Agent
0 17 hours ago by Gudmundur Sveinsson
Genesys Cloud CX Release Notes - June 24 2024
 
Genesys Cloud Topics Roadmap/New Features
0 18 hours ago by Antwuan Rencher
Beyond WFM Configuration
 
Archive PureCloud WFM User Created   configuration Workforce Engagement Management Configuration Workforce Management
0 18 hours ago by Melissa Talamonti-Clark
WFM - Configuration
 
Archive PureCloud WFM Certification Community Genesys Cloud Training User Created   configuration
0 18 hours ago by Melissa Talamonti-Clark
Agent Empathy Scores
 
Workforce Engagement Management Quality Management Speech and Text Analytics
2 19 hours ago by Larissa Casebolt
Original post by Heather Kopp
Sentiment Analysis
 
Workforce Engagement Management Speech and Text Analytics
2 19 hours ago by Larissa Casebolt
Topic Tags
 
Workforce Engagement Management Speech and Text Analytics
2 19 hours ago by Larissa Casebolt
Cancelling a Previously Approved Shift Trade
 
Workforce Engagement Management Workforce Management Scheduling
3 19 hours ago by Heather Henderson
Original post by Gina Palmer
UUI data and SIP REFER
 
Genesys Cloud Topics Routing (ACD/IVR) SIP/VolP
5 21 hours ago by Samuel Danby
Topic not triggered when phrase was spoken in the interaction
 
Workforce Engagement Management Speech and Text Analytics
2 22 hours ago by Adi Goodman
Original post by Conor Twomey
Short Abandon Settings
 
Genesys Cloud Topics Platform Administration
3 23 hours ago by Stuart Rimell
Original post by Datta Rajdeep
Improved TTS whisper quality
 
Genesys Cloud Topics Architecture and Design
4 yesterday by Rolph Lieverse
Original post by Vikki Papesh
Transfer chat API call
 
Genesys Cloud Topics Digital Channels
1 yesterday by Anton Vroon
Original post by Jason Kerekes
Outbound Campaign with Menu
 
Genesys Cloud Topics Implementation Outbound
9 2 days ago by Anna Mazor
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
 
Genesys Casual Community Questions ...
20 2 days ago by Heena Patel
Original post by Matt Lawson
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
8 2 days ago by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 2 days ago by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
 
Genesys Cloud Topics Integrations
2 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
 
Genesys Cloud Topics Reporting/Analytics
3 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Add emergency group to call route?
 
Genesys Cloud Topics Routing (ACD/IVR)
0 3 days ago by Vaun McCarthy
File encryption
 
Genesys Cloud Topics Omni-Channel ...
1 3 days ago by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 3 days ago by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 3 days ago by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
 
Genesys Cloud Topics Routing (ACD/IVR)
1 3 days ago by Robert Wakefield-Carl
Original post by Wendy Yang
Dashboard Beta
 
Genesys Cloud CX - Beta HQ Beta Update
0 3 days ago by Daniel Cross
Questions Regarding moving MU to another BU
 
Workforce Engagement Management Workforce Management
0 3 days ago by Sal Barba
Running Late Notification
 
Workforce Engagement Management Workforce Management Scheduling Tempo Mobile
3 3 days ago by Joseph Behymer
Original post by Brandi Tifft