Discussion

  Thread Subject Replies Last Post Status
Interaction SIP SoftPhone License 10 8 minutes ago by Utku Deriner
Original post by Karl Reed
Issues following instructions to block phone number 4 31 minutes ago by Ramu P
Original post by Amber Krueger
Participant Data retrieval and limits
 
Genesys Cloud Topics Reporting/Analytics
10 3 hours ago by Tejaswini Nayak
Upcoming New Feature - Dictionary Management in UI
 
Genesys Cloud Topics Roadmap/New Features
10 6 hours ago by Malcolm Thompson
Original post by Leor Grebler
Abandon Threshold Per Queue?
 
Genesys Cloud Topics Reporting/Analytics
1 8 hours ago by Tatjana Knezevic
Original post by Stuart Rimell
Organizational Settings view help 3 8 hours ago by Tatjana Knezevic
Original post by Ashley Buck
Get all waiting interactions in a queue through API
 
Genesys Cloud Topics Reporting/Analytics
3 9 hours ago by Tatjana Knezevic
Original post by Swarup Das
Assistance in Callback block in in-queue flow.
 
Genesys Cloud Topics Architecture and Design
3 9 hours ago by Anton Vroon
Original post by Saravana Kumar
Beta - Advanced Architect Execution Data & Replay Mode 66 10 hours ago by Michael Rigney
Original post by Amelie Wisniak
Operational Console - Ask Your Questions on the Q&A Show 4 10 hours ago by Vaun McCarthy
Original post by Matt Lawson
call monitoring failed 4 10 hours ago by Vaun McCarthy
Original post by Rihab BEN MALEK
Work Automation Demo 2 10 hours ago by George Ganahl
Original post by Melissa Callender
Tell Us About What Channels You Use! | Survey & Drawing Opportunity | Genesys UX Research
 
Genesys Cloud Topics Digital Channels
1 11 hours ago by Heather Roth
Microsoft Azure Speech-To-Text
 
Genesys Cloud Topics Integrations
0 11 hours ago by Laurence Fernandez
Who is playing Wordle? Join the thread!
 
Genesys Casual Coffee Talk
8 12 hours ago by Glenda Kingston
Original post by Melissa Ly
Email Multiple Actions threading issue
 
Genesys Cloud Topics Omni-Channel ...
3 13 hours ago by Kathryn Haines
Users Not Responding
 
Genesys Cloud Topics Routing (ACD/IVR)
29 14 hours ago by Carl Hewitson
Original post by Angelica Howard
Call Parking
 
Genesys Cloud Topics Telephony
2 14 hours ago by Andrew Saltonstall
Original post by Jonathan Slovacek
Time Off Requests
 
Workforce Engagement Management Workforce Management Time Off/HRIS
0 16 hours ago by Heather Henderson
Data Action returning null value breaks call
 
Genesys Cloud Topics Architecture and Design
5 17 hours ago by Kenneth Ely
Genesys Cloud Release Notes | June 24 2024
 
Workforce Engagement Management Speech and Text Analytics Interaction/Screen ...
0 17 hours ago by Tracy Vickers
iFrame refreshing when attempting to text caller 0 17 hours ago by Charlie Scheel
Stripping ACW heritage when interaction is transferred from ACD queue to another Agent
0 17 hours ago by Gudmundur Sveinsson
Genesys Cloud CX Release Notes - June 24 2024
 
Genesys Cloud Topics Roadmap/New Features
0 17 hours ago by Antwuan Rencher
Beyond WFM Configuration
 
Archive PureCloud WFM User Created   configuration Workforce Engagement Management Configuration Workforce Management
0 18 hours ago by Melissa Talamonti-Clark
WFM - Configuration
 
Archive PureCloud WFM Certification Community Genesys Cloud Training User Created   configuration
0 18 hours ago by Melissa Talamonti-Clark
Agent Empathy Scores
 
Workforce Engagement Management Quality Management Speech and Text Analytics
2 19 hours ago by Larissa Casebolt
Original post by Heather Kopp
Sentiment Analysis
 
Workforce Engagement Management Speech and Text Analytics
2 19 hours ago by Larissa Casebolt
Topic Tags
 
Workforce Engagement Management Speech and Text Analytics
2 19 hours ago by Larissa Casebolt
Cancelling a Previously Approved Shift Trade
 
Workforce Engagement Management Workforce Management Scheduling
3 19 hours ago by Heather Henderson
Original post by Gina Palmer
UUI data and SIP REFER
 
Genesys Cloud Topics Routing (ACD/IVR) SIP/VolP
5 21 hours ago by Samuel Danby
Topic not triggered when phrase was spoken in the interaction
 
Workforce Engagement Management Speech and Text Analytics
2 22 hours ago by Adi Goodman
Original post by Conor Twomey
Short Abandon Settings
 
Genesys Cloud Topics Platform Administration
3 22 hours ago by Stuart Rimell
Original post by Datta Rajdeep
Improved TTS whisper quality
 
Genesys Cloud Topics Architecture and Design
4 yesterday by Rolph Lieverse
Original post by Vikki Papesh
Transfer chat API call
 
Genesys Cloud Topics Digital Channels
1 yesterday by Anton Vroon
Original post by Jason Kerekes
Outbound Campaign with Menu
 
Genesys Cloud Topics Implementation Outbound
9 2 days ago by Anna Mazor
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
 
Genesys Casual Community Questions ...
20 2 days ago by Heena Patel
Original post by Matt Lawson
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
8 2 days ago by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 2 days ago by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
 
Genesys Cloud Topics Integrations
2 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
 
Genesys Cloud Topics Reporting/Analytics
3 2 days ago by George Ganahl
Original post by Noufal Ibrahim
Add emergency group to call route?
 
Genesys Cloud Topics Routing (ACD/IVR)
0 3 days ago by Vaun McCarthy
File encryption
 
Genesys Cloud Topics Omni-Channel ...
1 3 days ago by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 3 days ago by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 3 days ago by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
 
Genesys Cloud Topics Routing (ACD/IVR)
1 3 days ago by Robert Wakefield-Carl
Original post by Wendy Yang
Dashboard Beta
 
Genesys Cloud CX - Beta HQ Beta Update
0 3 days ago by Daniel Cross
Questions Regarding moving MU to another BU
 
Workforce Engagement Management Workforce Management
0 3 days ago by Sal Barba
Running Late Notification
 
Workforce Engagement Management Workforce Management Scheduling Tempo Mobile
3 3 days ago by Joseph Behymer
Original post by Brandi Tifft
Upcoming Feature - Scheduled Export Expiration Notifications 4 3 days ago by Virgilio Alejandro Asencios Peralta
Original post by Ryan Legner