Workforce Engagement Management

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  • 1.  Allow for partial shift trades within a work week

    Posted 10-12-2022 12:01
    At today's 'what's next' webinar, I brought up the need to be able to allow agents to trade 'partial shifts' I added it to the idea portal! Please vote for it

    WFMSCH-I-108
    Genesys Cloud Ideas Portal
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    Genesys Cloud Ideas Portal
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    #Scheduling

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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse
    clindquist@companynurse.com
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  • 2.  RE: Allow for partial shift trades within a work week

    GENESYS
    Posted 10-14-2022 04:11
    Great idea, Cherri - I've voted :-)

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    Tracy
    Genesys
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  • 3.  RE: Allow for partial shift trades within a work week

    Posted 10-27-2022 09:27
    Thank you Tracy! We turned on our shift trades officially yesterday. It will be a game changer for partials as we have very few full shift trades- usually someone just wants a few hours off. Excited to see this feature get improved!

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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse
    clindquist@companynurse.com
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  • 4.  RE: Allow for partial shift trades within a work week

    GENESYS
    Posted 10-27-2022 09:50
    Thats great news Cherri, let us know how you go with it. We would love the feedback.

    Cheers

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    Cameron Smith
    VP, Product Management - Workforce Engagement Management
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