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  • 1.  AMA: Switching back to perpetual?

    GENESYS
    Posted 05-25-2022 12:26
    Question:

    Good Afternoon,

    I have a question regarding the companies that were pushed to subscription based license purchasing.

    Since these licenses will expire in 1 year time of purchase what will Genesys do for these users?  Since you decided to stop selling perpetual licenses, which would have allows the system to keep running after the EOL support but because we were forced into this type of licenses we are now sitting with a time clock clicking down.  Will your company allow us to change back to the perpetual license model to allow companies to keep the system they purchased even though they won't have support after the EOL date?

    Answer:

    This is actually something we're working on right now. For customers who switched from perpetual to subscription, we do want to make the perpetual license available for regeneration. This likely would not include any subscription add-ons, but only that which was previously part of a maintenance contract. This would allow a customer to use their perpetual license without support until either the hardware dies or year 2100. More details will be available as we figure out how to make it all work. 

    #AskMeAnything(AMA)

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    Scott Thomas
    Director of PM
    PureConnect
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  • 2.  RE: AMA: Switching back to perpetual?

    Posted 05-25-2022 12:40
    Thank you for the reply.  We look forward to see what Genesys can do for the customers in this case.


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    Richard Sutterfield
    Stellantis Financial Services, Inc.
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