In Async, if there is any issue with party side network or other network level issue... then is it possible to disconnect the chat from other end also...
Example:
On considering Agent call as A and Customer call as C....
Facing below issue in Async platform...
Agent goes offline due to network issue, but customer stays active in chat. In this case, same chat routing to other agent..But that needs to be disconnected. Kindly share your thoughts
#Unsure/Other------------------------------
SATHISH R
SmartConnect Technologies Pvt. Ltd
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