Genesys Engage on-premises

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  • 1.  AttributeErrorCode 56

    Posted 05-18-2022 05:45
    Hello,

    we are experiencing some problems with "Not Accepted" calls in a Outbound Campaign.

    It seemed outbound Campaign call is ringing to Agent but then dropped (Randomly).

    From SIP logs I see this flow get AttributeErrorCode 56.

    Can somebody help troubleshooting if this is related to Customer closing call or SIP killing call or else ?

    -------------------- SIP Logs ---------------------------------------------

    09:15:29.433 Trc 04542 EventACK sent to [91] (0000ab15 OCS_PRO_p 10.5.103.18:21828)
    @09:15:29.4337 [0] 8.1.103.93 distribute_user_event: message EventUserEvent
    AttributeEventSequenceNumber 00000000164569db
    AttributeTimeinuSecs 433792
    AttributeTimeinSecs 1652858129 (09:15:29)
    AttributeUserEvent EventUserEvent
    AttributeUserData [279] 00 0b 01 00..
    'GSW_STAT_EVENT' 14
    'GSW_CAMPAIGN_DBID' 112
    'GSW_CALL_LIST_DBID' 113
    'GSW_GROUP_DBID' 156
    'GSW_AGENT_DBID' 520
    'GSW_CALL_RESULT' 21
    'GSW_CAMPAIGN_COMPLETE' 51
    'GSW_LIST_COMPLETE' 47
    'GSW_DIAL_MODE' 2
    'GSW_APPLICATION_ID' 134
    'GSW_SCHED_REC_NUM' 0
    AttributeThisDN 'COMMDN'
    09:15:29.433 Trc 04542 EventUserEvent sent to [31] (0000d99e StatServerRouting_PRO_b 10.5.103.28:52371)
    09:15:29.433 Trc 04542 EventUserEvent sent to [34] (0000d99a StatServerRouting_PRO_p 10.5.103.27:59465)
    09:15:29.433 Trc 04542 EventUserEvent sent to [46] (0000d998 StatServerOCS_PRO_b 10.5.103.19:45739)
    09:15:29.433 Trc 04542 EventUserEvent sent to [44] (0000d997 OCS_PRO_b 10.5.103.19:9894)
    09:15:29.433 Trc 04542 EventUserEvent sent to [156] (0000b9f9 StatServerReporting_PRO_b 10.5.103.19:20674)
    09:15:29.433 Trc 04542 EventUserEvent sent to [37] (0000b9f8 StatServerReporting_PRO_p 10.5.103.18:64420)
    09:15:29.433 Trc 04542 EventUserEvent sent to [114] (0000ab16 StatServerOCS_PRO_p 10.5.103.18:29597)
    09:15:29.433 Trc 04541 RequestDeletePair received from [33] (0000d999 URS_PRO_p 10.5.103.27:59409)
    message RequestDeletePair
    AttributeThisDN '9620'
    AttributeConnID 0077031fc52a6fed
    AttributeDataKey 'RTargetAgentGroup'
    AttributeReferenceID 3525908
    09:15:29.433 Int 04543 Interaction message "RequestDeletePair" received from 33 ("URS_PRO_p")
    @09:15:29.4338 [0] 8.1.103.93 send_to_client: message EventError
    (Invalid connection id)
    AttributeEventSequenceNumber 00000000164569dc
    AttributeTimeinuSecs 433845
    AttributeTimeinSecs 1652858129 (09:15:29)
    AttributeErrorCode 56
    AttributeConnID 0077031fc52a6fed
    AttributeReferenceID 3525908
    AttributeThisDN '9620'
    09:15:29.433 Int 04545 Interaction message "EventError" sent to 33 ("URS_PRO_p")
    09:15:29.433 Trc 04542 EventError sent to [33] (0000d999 URS_PRO_p 10.5.103.27:59409)
    09:15:29.433 Trc 04541 RequestDistributeUserEvent received from [91] (0000ab15 OCS_PRO_p 10.5.103.18:21828)
    message RequestDistributeUserEvent
    AttributeCommunicationDN 'COMMDN'
    AttributeUserData [279] 00 0b 01 00..
    'GSW_STAT_EVENT' 20
    'GSW_CAMPAIGN_DBID' 112
    'GSW_CALL_LIST_DBID' 113
    'GSW_GROUP_DBID' 156
    'GSW_AGENT_DBID' 520
    'GSW_CALL_RESULT' 21
    'GSW_CAMPAIGN_COMPLETE' 51
    'GSW_LIST_COMPLETE' 47
    'GSW_DIAL_MODE' 2
    'GSW_APPLICATION_ID' 134
    'GSW_SCHED_REC_NUM' 0
    09:15:29.433 Int 04543 Interaction message "RequestDistributeUserEvent" received from 91 ("OCS_PRO_p")
    -- Absent ThisDN, COMMDN was used

    ------------------- URS Logs -----------------------------------------
    09:15:29.416_T_W_0077031fc52a6fed [14:32] EventAbandoned is received for ts SIPServer_PRO_p[SIP_SW_PRO_MTX2] (thisdn=9620), delete call
    09:15:29.416_T_I_0077031fc52a6fed [14:02] sending event 59 for vq VQ9620 (3 1-0 (0, i=642 o=642) 1652858020 40/32)
    request to 65200(SIPServer_PRO_p/SIPServer_PRO_b) message RequestDistributeEvent
    AttributeCallUUID '00D239LE308G5F5J1LJGA2LAES05F5PL'
    AttributeTimeout 60
    AttributeTimeinuSecs 416127
    AttributeTimeinSecs 1652858129 (09:15:29)
    AttributeExtensions [206] 00 07 00 00..
    'SIGNATURE' 'router'
    'NAME' 'URS_PRO_p'
    'VERSION' 'Version: 8.1.400.68'
    'CLUSTER' 'URS_PRO_p'
    'VQID' 'IRUM25MK2P0094MLODADCMG4V400F25A'
    'Location' 'SIP_SW_PRO_MTX2'
    'CallUUID' '00D239LE308G5F5J1LJGA2LAES05F5PL'
    AttributeUserData [1860] 00 3d 01 00..
    'GSW_CALL_RESULT' 28
    'GSW_CHAIN_ID' 6
    'GSW_PHONE' '630696126129'
    'GSW_PHONE' '630696126129'
    'vf3_campaign_msisdn' 'VF-DEEP11R'
    'GSW_TZ_OFFSET' 7200
    'GSW_CALLING_LIST' 'VF3_Calling_List'
    'GSW_CAMPAIGN_NAME' 'VF3_Campaign'
    'InteractionType' 'Outbound'
    'InteractionSubtype' 'OutboundNew'
    'GSW_RECORD_HANDLE' 654663
    'GSW_APPLICATION_ID' 134
    'GSW_CAMPAIGN_GROUP_DBID' 112
    'GSW_CALLING_LIST_DBID' 113
    'GSW_SWITCH_DBID' 101
    'GSW_CAMPAIGN_GROUP_NAME' 'VF3_Campaign@VF3_Outbound_Group'
    'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
    'GSW_CHAIN_ID' 6
    'GSW_ATTEMPTS' 0
    'GSW_AGENT_ID' ''
    'GSW_CALL_RESULT' 28
    'GSW_TZ_NAME' 'ECT'
    'GSW_CALL_ATTEMPT_GUID' '00UAAP69EO92B7H629JGA2LAES00IVLL'
    'GSW_CONTACT_MEDIA_TYPE' 'voice'
    'GSW_CALL_TYPE' 'REGULAR'
    'GSW_QUEUE_DBID' 638
    'GSW_SESSION_DBID' 112
    'GSW_MEDIA_SRV_ID' 'sip:Genesys@10.5.103.15:5075'
    'AnswerClass' 'AM'
    'CallInfo' 'routed'
    'GVP-Session-ID' '5AE25151-279D-4D3B-A7A0-B517EDCC939E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_IVR_App_Default'
    'CallUUID' '00D239LE308G5F5J1LJGA2LAES05F5PL'
    'RTargetAgentGroup' 'VF3_Outbound_Group'
    'RTargetsWaited' 'VF3_Outbound_Group@.GA'
    'RPVQID' 'IRUM25MK2P0094MLODADCMG4V400F25A'
    'RVQID' 'IRUM25MK2P0094MLODADCMG4V400F25A'
    'RVQDBID' '657'
    'RTargetTypeSelected' '2'
    'RTargetRuleSelected' ''
    'RTargetObjectSelected' 'VF3_Outbound_Group'
    'RTargetObjSelDBID' '156'
    'RTargetAgentSelected' '1354'
    'RTargetAgSelDBID' '520'
    'RTargetPlaceSelected' 'Place1161'
    'RTargetPlSelDBID' '354'
    'RTenant' 'Resources'
    'RTenantDBID' '101'
    'RStrategyName' 'VF3-Outbound_Campaign'
    'RStrategyDBID' '234'
    'CBR-actual_volume' ''
    'CBR-Interaction_cost' ''
    'CBR-contract_DBIDs' ''
    'CBR-IT-path_DBIDs' ''
    'RRequestedSkillCombination' ''
    'RRequestedSkills'(list)
    'RTargetRequested' 'VF3_Outbound_Group'
    'CustomerSegment' 'default'
    'ServiceType' 'default'
    'ServiceObjective' ''
    'PegAGVF3_Outbound_Group' 1
    'ContactId' '0005MaH84P0C198Y'
    AttributeANI '9320'
    AttributeDNIS '630696126129'
    AttributeOtherDNRole 2
    AttributeOtherDN '630696126129'
    AttributeThisDNRole 2
    AttributeThisQueue 'VQ9620'
    AttributeThisDN 'VQ9620'
    AttributeCallType 3
    AttributeCallID 26445097
    AttributeConnID 0077031fc52a6fed
    AttributeCustomerID 'Resources'
    AttributeReferenceID 4294967295
    AttributeUserEvent EventAbandoned
    ..sent to SIPSPRO01:7000(fd=768)
    09:15:29.416 RLIB: request to 724(URS_PRO_b) message VirtualQueue(1000000202)
    callid(1000000000) 0077031fc52a6fed
    data0(1000000200) 657
    data1(1000000201) 59
    data3(1000000203) 'Resources'
    _I_I_0077031fc52a6fed [01:0f] binding with TRG 0 (VQ 0), vq=18fdee006b8
    09:15:29.416_M_I_0077031fc52a6fed [10:2f] RStatCallsInQueue update: object <1161>(832), type CfgDN value 0+0+0, reason <not a target>
    09:15:29.416_M_I_0077031fc52a6fed [10:2f] RStatCallsInQueue update: object <1354>(520), type CfgPerson value 0+0+0, reason <not a target>
    09:15:29.416_M_I_0077031fc52a6fed [10:2f] RStatCallsInQueue update: object <Place1161>(354), type CfgPlace value 0+0+0, reason <not a target>
    _I_I_0077031fc52a6fed [01:10] binding with TRG 0 (VQ 0), vq=18fdee006b8
    09:15:29.416_M_I_0077031fc52a6fed [13:03] call (vq 18fdee006b8, id=484969, priority 0) doesn't wait for VQ 18fdfe926a8 (name="VQ9620" stats=-1 0 0 1652858128.368) now (0)
    request to 65200(SIPServer_PRO_p/SIPServer_PRO_b) message RequestDeletePair
    AttributeReferenceID 3525908
    AttributeDataKey 'RTargetAgentGroup'
    AttributeConnID 0077031fc52a6fed
    AttributeThisDN '9620'
    ..sent to SIPSPRO01:7000(fd=768)
    09:15:29.416_I_I_0077031fc52a6fed [01:08] call (413718-18fdedffdb0) deleting truly
    0077031fc52a6fed, 05/18/22@09:15:29.416, 9620(SIPServer_PRO_p) -> 1161@ [abandoned 37 0 3 0], tms: 1048= (N)0 + (T)0 + (X)0 + (S)0 + (W)0 + (F)0 + (R)1048, trg: VF3_Outbound_Group
    CALL (0077031fc52a6fed) HISTORY ( Abandon ):
    09:15:29.416 Int 20005 interaction 0077031fc52a6fed is abandoned
    _I_I_0077031fc52a6fed-x [09:0f] script 18fde9a3990 DS 18fdee277e8 [39] -s (4 1) (2 18fdee277e8)
    _I_I_ [25:01] script *0x65*VF3-Outbound_Campaign usage -1=0
    09:15:29.431_M_I_ [10:17] SO(18fdece07a0 714 2) ten=Resources name=1354@StatServerRouting_PRO_p.A: CHANGE OF STATE (CallRinging->WaitForNextCall)[1652858129(0) 1 0]
    09:15:29.431_M_I_0000000000000000 [0E:25] SO(18fdece07a0 714 2) ten=Resources name=1354@StatServerRouting_PRO_p.A: vcb notification timeout clear: 0 (+0)
    _M_I_ [10:37] stat ATT for MEDIA viberdm(35), tms=(1652858129, 0, 0 0 0 0), f=0,0: NA(11, 0->0) 0=0+0(0)
    _M_I_ [10:17] -ready MEDIA viberdm[35]{m}318 (type=68 tm=1652858123 ld=0 0 0 -1) for ag 1354(520), pl Place1161(354), WaitForNextCall tm=1652858129
    _M_I_ [10:37] stat ATT for MEDIA voice(0), tms=(1652858129, 1652858129, 1652858128 0 0 0), f=0,0: free(4, 1->0) 65=73+1(10)
    _M_I_ [10:17] SO(18fdece07a0 714 2) ten=Resources name=1354@StatServerRouting_PRO_p.A: voice media status: 0 1 1 0 -1
    _M_I_ [10:37] stat ATT for MEDIA instagram(33), tms=(1652858129, 0, 0 0 0 0), f=0,0: NA(11, 0->0) 0=0+0(0)
    _M_I_ [10:17] -ready MEDIA instagram[33]{m}318 (type=66 tm=1652858123 ld=0 0 0 -1) for ag 1354(520), pl Place1161(354), WaitForNextCall tm=1652858129
    _M_I_ [10:17] +ready DN 1161 @ SIP_SW_PRO_MTX2 (type 1 WaitForNextCall tm=1652858129 ld=0 -1) for ag 1354, pl Place1161, WaitForNextCall tm=1652858129
    09:15:29.431_M_I_ [10:17] SO(18fdece07a0 714 2) ten=Resources name=1354@StatServerRouting_PRO_p.A: verification mode - 1 sec
    _M_I_ [10:17] SO(18fdece07a0 714 2) ten=Resources name=1354@StatServerRouting_PRO_p.A: 1(3) READY DNs REPORTED, tm=1652858129, 1 trgts, 1 lvqs
    received from 65200(SIPServer_PRO_p)SIPSPRO01:7000(fd=) message EventACK(refid=-1)
    received from 65200(SIPServer_PRO_p)SIPSPRO01:7000(fd=) message EventError
    (Invalid connection id)
    AttributeErrorMessage 'Invalid connection id'
    AttributeThisDN '9620'
    AttributeReferenceID 3525908
    AttributeConnID 0077031fc52a6fed
    AttributeErrorCode 56
    AttributeTimeinSecs 1652858129 (09:15:29)
    AttributeTimeinuSecs 433845
    AttributeEventSequenceNumber 00000000164569dc
    09:15:29.431_T_E_ [14:0c] EventError is received for ts SIPServer_PRO_p[SIP_SW_PRO_MTX2] - Invalid connection id
    09:15:29.744_M_I_ [10:3e] SO(18fdecfc588 733 2) ten=Resources name=1371@StatServerRouting_PRO_p.A: verification mode - 0 sec
    09:15:30.009_M_I_ [10:1d] PULSE (calls: 1(1)=2+1-2, trgts=4, first=1,0, time=1652858130, mem=114946,2561[9223],20,258[15185],1,0 - 2,0,0)
    09:15:30.009_M_I_ [10:1d] vqs allocation pattern: static=(13-3600 256 256) dynamic=(484969 774/1024)
    09:15:30.009_M_I_ [10:1d] check queue for SO <1313> type <Agent> stat <##state> (18fdecc6f48, 1 trgs 0 cpu 0 ths)
    09:15:30.009_M_I_ [10:13] validate queues phase for 1313 over: 1->0
    09:15:30.009_M_I_ [10:1d] target tried 1313: no calls rte=0(0), lvq=0, ntf=0 tm=0 srt=0, ths=0, pls
    09:15:30.009_M_I_ [10:1d] check queue for SO <1182> type <Agent> stat <##state> (18fdecdcd38, 1 trgs 0 cpu 0 ths)
    09:15:30.009_M_I_ [10:13] validate queues phase for 1182 over: 1->0
    09:15:30.009_M_I_ [10:1d] target tried 1182: no calls rte=0(0), lvq=0, ntf=0 tm=0 srt=0, ths=0, pls
    09:15:30.009_M_I_ [10:1d] check queue for SO <1344> type <Agent> stat <##state> (18fdece0ff8, 1 trgs 0 cpu 0 ths)
    09:15:30.009_M_I_ [10:13] validate queues phase for 1344 over: 1->0
    09:15:30.009_M_I_ [10:1d] target tried 1344: no calls rte=0(0), lvq=0, ntf=0 tm=0 srt=0, ths=0, pls
    09:15:30.009_M_I_ [10:1d] PULSE over: 0 cpu 3 objects 3 trgs
    09:15:30.431_M_I_ [10:3e] SO(18fdece07a0 714 2) ten=Resources name=1354@StatServerRouting_PRO_p.A: verification mode - 0 sec
    09:15:30.431_M_I_ [10:15] check queue for SO <1354> type <Agent> stat <##state> (18fdece07a0, 1 trgs 0 cpu 0 ths)
    WAITING CALLS:
    09:15:30.431_M_I_ [10:13] validate queues phase for 1354 over: 1->0
    09:15:30.431_M_I_ [10:15] target tried 1354: no calls rte=0(0), lvq=0, ntf=0 tm=0 srt=0, ths=0, upd
    09:15:30.525_M_I_ [10:17] SO(18fdece4a60 722 2) ten=Resources name=1469@StatServerRouting_PRO_p.A: CHANGE OF STATE (AfterCallWork->WaitForNextCall)[1652858130(0) 1 0]
    09:15:30.525_M_I_0000000000000000 [0E:25] SO(18fdece4a60 722 2) ten=Resources name=1469@StatServerRouting_PRO_p.A: vcb notification timeout clear: 0 (+0)
    _M_I_ [10:37] stat ATT for MEDIA viberdm(35), tms=(1652858130, 0, 0 0 0 0), f=0,0: NA(11, 0->0) 0=0+0(0)
    _M_I_ [10:17] -ready MEDIA viberdm[35]{m}318 (type=68 tm=1652857852 ld=0 0 0 -1) for ag 1469(689), pl Place1117(270), WaitForNextCall tm=1652858130
    _M_I_ [10:37] stat ATT for MEDIA instagram(33), tms=(1652858130, 0, 0 0 0 0), f=0,0: NA(11, 0->0) 0=0+0(0)
    _M_I_ [10:17] -ready MEDIA instagram[33]{m}318 (type=66 tm=1652857852 ld=0 0 0 -1) for ag 1469(689), pl Place1117(270), WaitForNextCall tm=1652858130
    _M_I_ [10:37] stat ATT for MEDIA voice(0), tms=(1652858130, 1652858130, 1652858066 0 0 0), f=0,0: free(4, 1->0) 67=68+64(10)
    _M_I_ [10:17] SO(18fdece4a60 722 2) ten=Resources name=1469@StatServerRouting_PRO_p.A: voice media status: 0 1 1 0 -1
    _M_I_ [10:17] +ready DN 1117 @ SIP_SW_PRO_MTX2 (type 1 WaitForNextCall tm=1652858130 ld=0 -1) for ag 1469, pl Place1117, WaitForNextCall tm=1652858130
    09:15:30.525_M_I_ [10:17] SO(18fdece4a60 722 2) ten=Resources name=1469@StatServerRouting_PRO_p.A: verification mode - 1 sec
    _M_I_ [10:17] SO(18fdece4a60 722 2) ten=Resources name=1469@StatServerRouting_PRO_p.A: 1(3) READY DNs REPORTED, tm=1652858130, 1 trgts, 0 lvqs
    09:15:31.541_M_I_ [10:3e] SO(18fdece4a60 722 2) ten=Resources name=1469@StatServerRouting_PRO_p.A: verification mode - 0 sec
    09:15:31.541_M_I_ [10:15] check queue for SO <1469> type <Agent> stat <##state> (18fdece4a60, 1 trgs 0 cpu 0 ths)
    WAITING CALLS:

    ----------------------- OCS Logs ------------------------------------------
    09:15:29.196 Trc 50002 TEvent: EventDialing
    09:15:29.196 OCSEvent[23499099]::EventDialing(Unknown,CallTypeOutbound)
    TrTServer[119`SIPServer_PRO_p]
    DN[650`9323]TrunkGroup
    {
    CallIpTMakeTransfer[119:948443]::EventDialing {
    CallProgressor[654139:ES00IVLO]::EventDialing {
    CallProgressor[654139:ES00IVLO]::EventDialing{
    FTCcall[119:948443]::Created
    FTCcall[119:948443]::EventDialing
    }
    }
    }
    }
    received from 65200(SIPServer_PRO_p)SIPSPRO01:7000(fd=9) message EventAbandoned
    AttributeCallState 0
    AttributeCallType 3
    AttributePropagatedCallType 3
    AttributeCallID 26445097
    AttributeConnID 0077031fc52a6fed
    AttributeCallUUID '00D239LE308G5F5J1LJGA2LAES05F5PL'
    AttributeUserData [1860] 00 3d 01 00..
    'GSW_CALL_RESULT' 28
    'GSW_CHAIN_ID' 6
    'GSW_PHONE' '630696126129'
    'GSW_PHONE' '630696126129'
    'vf3_campaign_msisdn' 'VF-DEEP11R'
    'GSW_TZ_OFFSET' 7200
    'GSW_CALLING_LIST' 'VF3_Calling_List'
    'GSW_CAMPAIGN_NAME' 'VF3_Campaign'
    'InteractionType' 'Outbound'
    'InteractionSubtype' 'OutboundNew'
    'GSW_RECORD_HANDLE' 654663
    'GSW_APPLICATION_ID' 134
    'GSW_CAMPAIGN_GROUP_DBID' 112
    'GSW_CALLING_LIST_DBID' 113
    'GSW_SWITCH_DBID' 101
    'GSW_CAMPAIGN_GROUP_NAME' 'VF3_Campaign@VF3_Outbound_Group'
    'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
    'GSW_CHAIN_ID' 6
    'GSW_ATTEMPTS' 0
    'GSW_AGENT_ID' ''
    'GSW_CALL_RESULT' 28
    'GSW_TZ_NAME' 'ECT'
    'GSW_CALL_ATTEMPT_GUID' '00UAAP69EO92B7H629JGA2LAES00IVLL'
    'GSW_CONTACT_MEDIA_TYPE' 'voice'
    'GSW_CALL_TYPE' 'REGULAR'
    'GSW_QUEUE_DBID' 638
    'GSW_SESSION_DBID' 112
    'GSW_MEDIA_SRV_ID' 'sip:Genesys@10.5.103.15:5075'
    'AnswerClass' 'AM'
    'CallInfo' 'routed'
    'GVP-Session-ID' '5AE25151-279D-4D3B-A7A0-B517EDCC939E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_IVR_App_Default'
    'CallUUID' '00D239LE308G5F5J1LJGA2LAES05F5PL'
    'RTargetAgentGroup' 'VF3_Outbound_Group'
    'RTargetsWaited' 'VF3_Outbound_Group@.GA'
    'RPVQID' 'IRUM25MK2P0094MLODADCMG4V400F25A'
    'RVQID' 'IRUM25MK2P0094MLODADCMG4V400F25A'
    'RVQDBID' '657'
    'RTargetTypeSelected' '2'
    'RTargetRuleSelected' ''
    'RTargetObjectSelected' 'VF3_Outbound_Group'
    'RTargetObjSelDBID' '156'
    'RTargetAgentSelected' '1354'
    'RTargetAgSelDBID' '520'
    'RTargetPlaceSelected' 'Place1161'
    'RTargetPlSelDBID' '354'
    'RTenant' 'Resources'
    'RTenantDBID' '101'
    'RStrategyName' 'VF3-Outbound_Campaign'
    'RStrategyDBID' '234'
    'CBR-actual_volume' ''
    'CBR-Interaction_cost' ''
    'CBR-contract_DBIDs' ''
    'CBR-IT-path_DBIDs' ''
    'RRequestedSkillCombination' ''
    'RRequestedSkills'(list)
    'RTargetRequested' 'VF3_Outbound_Group'
    'CustomerSegment' 'default'
    'ServiceType' 'default'
    'ServiceObjective' ''
    'PegAGVF3_Outbound_Group' 1
    'ContactId' '0005MaH84P0C198Y'
    AttributeDNIS '630696126129'
    AttributeANI '9320'
    AttributeThisDN '9620'
    AttributeThisDNRole 2
    AttributeThisQueue '9620'
    AttributePartyUUID '00PPS6LE308G5F5J1LJGA2LAES21HEKL'
    AttributeOtherDN '630696126129'
    AttributeOtherDNRole 2
    AttributeExtensions [52] 00 02 00 00..
    'OtherTrunkName' '03_ISBCTX2'
    'BusinessCall' 1
    AttributeTimeinSecs 1652858129 (09:15:29)
    AttributeTimeinuSecs 409052
    AttributeEventSequenceNumber 00000000164569d2
    09:15:29.411 Trc 50002 TEvent: EventAbandoned
    09:15:29.411 OCSEvent[23499100]::EventAbandoned(Abandoned,CallTypeOutbound)
    TrTServer[119`SIPServer_PRO_p]
    DN[638`9620]RoutingPoint
    {
    CallDesktop[654663:ES00IVLL]::EventAbandoned {
    }
    }
    received from 65200(SIPServer_PRO_p)SIPSPRO01:7000(fd=9) message EventAbandoned
    AttributeCallState 0
    AttributeCallType 3
    AttributePropagatedCallType 3
    AttributeCallID 26445097
    AttributeConnID 0077031fc52a6fed
    AttributeCallUUID '00D239LE308G5F5J1LJGA2LAES05F5PL'
    AttributeUserData [1860] 00 3d 01 00..
    #SIP/VolP

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    Arben Maksuti
    Vodafone Albania
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  • 2.  RE: AttributeErrorCode 56

    GENESYS
    Posted 23 days ago
    Thank you for reaching out Arben!

    We recommend that you open a support request with Genesys Customer Care to troubleshoot this issue.



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    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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