Hello Mark,
Thank you kindly for reaching out so quickly. I will reach out via the email you have provided and look forwarding to chatting. Sadly, I will not be at the Xperience next week, however my Product Manager, Craig Quinby, will be. I'll inform him of our interactions and have him keep a look out for you while he is in attendance.
Please enjoy the upcoming weekend ahead!
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Cheers,
Cynthia Stickland, Cloud Product Analyst - Contractor
Nationwide Mutual Insurance Company
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Original Message:
Sent: 05-10-2024 14:58
From: Mark Fagus
Subject: Audit an Evaluator
Hi Cynthia, please email me at mark.fagus@genesys.com and we can set up a time to chat. Are you going to be at Xperience next week?
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Mark Fagus
Genesys - Employees
Original Message:
Sent: 05-10-2024 13:34
From: Cynthia Stickland
Subject: Audit an Evaluator
Oh my, yes. I have had team collaboration on my mind with all the meetings I have been in, my apologies.
I am looking for a way to perform an audit/evaluation of a Quality Evaluator's completed evaluation without resorting to Genesys Cloud's Calibration feature.
Thank your time!
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Cheers,
Cynthia Stickland, Cloud Product Analyst - Contractor
Nationwide Mutual Insurance Company
Original Message:
Sent: 05-10-2024 13:28
From: Herrick Mai
Subject: Audit an Evaluator
Hi Cynthia,
When you say the "Collaboration" process do you mean creating a calibration as per the following screen for a completed evaluation?
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Herrick Mai
Genesys - Employees
Original Message:
Sent: 05-09-2024 15:42
From: Cynthia Stickland
Subject: Audit an Evaluator
Hello Herick - thank you for taking the time here.
The exact scenario would be that I am a Quality Manager and my Quality Assurance Analyst has completed a set of evaluations on our assigned business unit's call handlers. I now wish to complete an audit of one of the QA's completed evaluations to ensure the QA is executing the evaluations according to our team's quality management policy and procedures.
I am looking for a way to do this outside of leveraging the Collaboration process.
Thanks!
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Cheers,
Cynthia Stickland, Cloud Product Analyst - Contractor
Nationwide Mutual Insurance Company
Original Message:
Sent: 05-09-2024 13:05
From: Herrick Mai
Subject: Audit an Evaluator
Hi Cynthia,
Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations?
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Herrick Mai
Genesys - Employees
Original Message:
Sent: 05-08-2024 14:25
From: Cynthia Stickland
Subject: Audit an Evaluator
Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?
#QualityManagement
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Cheers,
Cynthia Stickland, Cloud Product Analyst - Contractor
Nationwide Mutual Insurance Company
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