Workforce Engagement Management

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  • 1.  Broadcast Notification

    Posted 10-17-2022 15:17
    Does Genesys have any plans to have a broadcast notification or would they be considering this in the roadmap.

    This would be used to make associates aware of any issues or best practices.


    William Shapanus
    ADP, INC.

  • 2.  RE: Broadcast Notification

    Posted 10-17-2022 15:36
    Edited by Cameron Smith 10-17-2022 15:35
    Hi Bill,

    Thanks for reaching out. Could you describe the use case a little more? What would be within the message?

    You can today:

    Are you thinking the traditional banner at the top of the page? or something else?


    Cameron Smith
    VP, Product Management - Workforce Engagement Management

  • 3.  RE: Broadcast Notification

    Posted 10-17-2022 16:49
    Thinking more the traditional banner at the top of the page. Possibly for issues facing the call center. Bad weather, increased call volume due to an event and so forth.

    William Shapanus
    ADP, INC.