Workforce Engagement Management

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  • 1.  Broadcast Notification

    Posted 10-17-2022 15:17
    Does Genesys have any plans to have a broadcast notification or would they be considering this in the roadmap.

    This would be used to make associates aware of any issues or best practices.

    Thanks
    Bill
    #WorkforceEngagementManagement

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    William Shapanus
    ADP, INC.
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  • 2.  RE: Broadcast Notification

    GENESYS
    Posted 10-17-2022 15:36
    Edited by Cameron Smith 10-17-2022 15:35
    Hi Bill,

    Thanks for reaching out. Could you describe the use case a little more? What would be within the message?

    You can today:


    Are you thinking the traditional banner at the top of the page? or something else?

    Cheers

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    Cameron Smith
    VP, Product Management - Workforce Engagement Management
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  • 3.  RE: Broadcast Notification

    Posted 10-17-2022 16:49
    Thinking more the traditional banner at the top of the page. Possibly for issues facing the call center. Bad weather, increased call volume due to an event and so forth.

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    William Shapanus
    ADP, INC.
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