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Call Gets Put on Hold when IM message comes in on WebEx

  • 1.  Call Gets Put on Hold when IM message comes in on WebEx

    Posted 08-04-2022 13:58
    Hi Community,
    We use WebEx for our instant messaging services.  We have some staff report that when a message comes through for some reason the call that is being answered through Genesys is put on hold and the agent has to remove them from hold.  Has anyone else run into an issue like this?  If we disable notifications that seems to fix it but then the agent isn't notified when they get an IM.
    #Telephony
    #Unsure/Other

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    Nichole Conway
    State of Missouri - Family Support Division
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