Genesys Cloud CX

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  • 1.  Can you forward an Extension?

    Posted 2 days ago

    Just working on an issue where the Agent has an assigned extension however her calls are flowing to the queue;need to have her calls go to her or voicemail.



  • 2.  RE: Can you forward an Extension?

    Posted yesterday
    Hi Claudette

    Did you configure DID number to this extension?

    Do you want to route an external number to this extension i guess..

    Let me know

    Alberto Sagredo
    Sr Technical Account Manager EMEA
    Genesys - Employees