Workforce Engagement Management

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  • 1.  Closed for Holidays - But pulling into Forecast?

    Posted 05-23-2022 11:01
    I just ran a forecast for the three weeks starting 5/30 so that I can do schedules for that time period. We are closed all federal holidays, however the forecast is saying that we are expecting calls on Monday, May 30th (Memorial Day). How do I set the system up so that it doesn't project call volumes for weekdays when we are closed due to a holiday? Thanks!
    #Forecasting/Decisions
    #PerformanceManagement
    #Scheduling
    #WorkforceManagement
    #Other/NotSure

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    Amber Krueger
    Ultimus Fund Solutions, LLC
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  • 2.  RE: Closed for Holidays - But pulling into Forecast?

    GENESYS
    Posted 05-24-2022 02:53
    Hi Amber,

    I have just came across this idea that you may find useful to place your business case/vote to support the PM - https://genesyscloud.ideas.aha.io/ideas/WEM-I-746

    Thanks

    Jennifer

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    Jennifer Macdonald
    Technical Support Manager
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