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The Collaborate chat quick access / keyboard shortcut for recent chat rooms feature team is pleased to open applications for Beta candidates. Beta testing is an important part of our development process and we sincerely appreciate your interest in participating!
A new search option has been added to Genesys Cloud collaboration chat. You can access via keyboard shortcut (Mac: command + ' Windows: Ctrl + ') or by clicking the magnifying glass in the Collaborate Chat UI.
Upon accessing the Quick Access modal you can search for a person or a group and navigate your search results with your up and down arrows or mouse. By default, your ten most recent collaborate chat conversations will display in your results. Then click a result to navigate to that conversation.
You can sign up for the beta here.
Attached is a slide deck with screenshots and functionality details if interested.
Looking forward to "beta-ing" with you on this feature.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.