Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Custom Reports

    Posted 11-30-2022 11:42
    Has anyone here asked Genesys to create any custom views under Workspace and if so what sort of cost are we looking at? Our COO would like new columns for specific calculations in agent statistics.

    I there something else that people use? Maybe a third party tool to create custom reports?
    #Reporting/Analytics

    ------------------------------
    andrew lewis
    Health Management Ltd
    ------------------------------


  • 2.  RE: Custom Reports

    GENESYS
    Posted 12-01-2022 07:11
    Hello Andrew,

    A quick look in the AppFoundry gives me the following below. It would be best to take a gander at them yourself to get pricing details. Pretty sure there are other options there and it would be best to link up with your account rep to do a full exploration.



    ------------------------------
    Nico Feliciano
    Genesys - Employees
    ------------------------------