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SQL Query to Determine Agent Interaction Hold Counts

  • 1.  SQL Query to Determine Agent Interaction Hold Counts

    Posted 05-25-2022 16:55
    Hello - I need to write a SQL query against Segment Parser to determine the count of hold instances on the agent segment of a call interaction. I'm wondering if someone out there has already created something that I could use. The SQL result should be able to give me a breakout by day, the number of calls with a hold instance.

    Thanks!
    #Reporting/Analytics

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    Barry Farrington
    Senior Contact Center IVR & ACD System Administrator
    FedPoint
    fedpointusa.com
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