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  • 1.  enhancement request to new Workspace

    Posted 5 days ago
      |   view attached
    I had one of my Super Users provide the following enhancement requests to the new Workspace user interface - she created a video in .mp4 format that I have uploaded as well - open to comments from others, thanks!

    Suggestion for new Genesys workspace. It is nice to be able multiple views/reports at one time. However if you dig in further on any of those reports, it no longer has a name at the top that means anything.



    When you drill down into the report, can the name just stay the original name.

    When you drill down into the report, then look at the new info,  click back –  have the name revert back to what you originally saved it as.


    If those are not possible:

    Have a Close all Tabs option that closes out so you can start again fresh

    Maybe have a "default tabs" setting so when you close everything you can click open defaults to refresh all.


    Be able to drag the tabs in a different order


    Thank you 😊



    Kyle Horton

  • 2.  RE: enhancement request to new Workspace

    Top 25 Contributor
    Posted 5 days ago
    Edited by Caleb Smith 5 days ago
    Hey Kyle. I think this is a great idea!

    Not sure if you did this already - I would submit these enhancements over to the Product Ideas Lab. This really isn't the best place. We will be able to comment and discuss this in the Ideas Portal! From there, the Genesys Team can gauge our interest in implementing said enhancement / feature.

    You can submit an Idea here: Genesys Cloud Ideas Portal (

    Caleb Smith
    IGS Energy

  • 3.  RE: enhancement request to new Workspace

    Posted 5 days ago

    Thanks!   Still figuring out what to post – where -  




    Kyle Horton

    Principal, Omnichannel Support


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