A place to ask questions, connect with others, and stay in the know
Suggestion for new Genesys workspace. It is nice to be able multiple views/reports at one time. However if you dig in further on any of those reports, it no longer has a name at the top that means anything.
When you drill down into the report, can the name just stay the original name.
When you drill down into the report, then look at the new info, click back – have the name revert back to what you originally saved it as.
If those are not possible:
Have a Close all Tabs option that closes out so you can start again fresh
Maybe have a "default tabs" setting so when you close everything you can click open defaults to refresh all.
Be able to drag the tabs in a different order
Thank you 😊
Thanks! Still figuring out what to post – where -
Principal, Omnichannel Support
Office: 678-280-5132 | Mobile: 770-265-6995 |
Sage.com | Twitter | Instagram | Facebook | YouTube | LinkedIn | Community
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.