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  • 1.  Error when trying to view report in ICBM.

    Posted 08-04-2023 14:04

    When in ICBM we select the report type, plug in the filters and select run, and get an error that states an exception has occured; the details have been logged.  Where can I find this log so I can find out what ICBM took exception too?


    #Reporting/Analytics

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    Jon Mercer
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  • 2.  RE: Error when trying to view report in ICBM.

    Posted 08-04-2023 14:23

    This will log to the ICBusinessManager.ininlog file on your local machine.

    Generally speaking this file, by default, will be somewhere in c:\users\%username%\appdata\local

    Unless you've changed the tracing path in the Trace Configuration Utility, but based on the question, I doubt you have.



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    Aaron Lael
    State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
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  • 3.  RE: Error when trying to view report in ICBM.

    Posted 08-04-2023 14:40

    Do you have anywhere more specific.  I went into the Interaction Intelligence folder and don't see anything like that in there.  the IC Business Manager folder doesn't have any log files.  There is just a UserProfile 15.0.

    We are using version 2020R3 of PureConnect.

    I didn't see it there with the rest of them, but it shouldn't be saved to the CIC server logs would it?



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    Jon Mercer
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  • 4.  RE: Error when trying to view report in ICBM.

    Posted 08-04-2023 14:55

    I think the default full path is:  c:\users\%username%\appdata\local\temp\inin_tracing

    but you can always change the path in the Trace Configuration Utility under the "tools" menu option "Set trace root path"



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    Aaron Lael
    State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
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