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Some Genesys team members want to understand how you feel about your experiences getting up and running with software providers, so they have two quick surveys they would love for you to submit. Most questions are not specific to Genesys, but a few of them are.
First, we are looking for who has purchased or migrated to a new software solution in the last year. We want to learn what matters to them during the onboarding/launch experience.
Onboarding experience: https://genesyscx.az1.qualtrics.com/jfe/form/SV_bDcbax44kRvhLYW
Second, we are looking for anyone who has been part of the feature expansion or optimization of new software in the last year. We want to learn how you like to engage with the software providers once you are live on the new tool.
Adoption experience: https://genesyscx.az1.qualtrics.com/jfe/form/SV_eVEzNWe1PdzXPeu
We will close both of these surveys on October 8 and would love your participation.
Also, if you can share this with anyone who may be interested in weighing in, we would greatly appreciate it.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.