Workforce Engagement Management

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Feature release // Reset and assign again learning modules

  • 1.  Feature release // Reset and assign again learning modules

    Posted 06-22-2022 11:33

    Employee Performance

    Hello, Community Members!

    Ensuring that employees are receiving the best support, guidance, and training, without delays and when required is not an easy task.

    To improve and overall employee experience Genesys Cloud Workforce Engagement Management provides one-click functionalities and Next best Actions, that promote collaboration, and better ways to work together.

    Today we present a new enhancement that seeks to elevate the work done by supervisors and trainers with the release of Reset and Assign Again Learning modules in Genesys Cloud. This is a great tool to help managers gain an understanding of development changes for their employees, allowing them to track and increase or decrease in knowledge and capability over time; by comparing the results of multiple module attempts.

    What would you be able to do?
    • Reset gives authorized users such as Supervisors the ability to Reset modules if an employee makes a mistake while completing a module and wants to have another go. When Reset is used no results will be recorded for the employee for their erroneous attempt.

    • Assign Again gives authorized users such as Supervisors the ability to assign the same module again to employees, recording the results of both attempts.

    • Assign Again also gives Learning Administrators the ability to assign modules again to multiple employees. They'll be able to re-run module rules to assign new versions of modules while maintaining the results of any previous modules.

    A little learning goes a long way
    This is just a short preview of Performance gamification and development and feedback modules. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about Performance Gamification and development in our Genesys Resource Center.
    Help my PureCloud Employee Performance Resources


    Natalia Abad
    Genesys - Employees