Hello, 

Issues were found after the GA release of Set Sender SMS Number as a Pre-Contact Rule Action in Outbound Digital Campaigns, causing a rollback and disablement of this new feature. We're currently working on the issue, and we will re-release this feature once the issue is fixed and tested.  We will continue to update you as we go through this process.  Original release note is below:

Set SMS Phone Number pre-contact digital rule action

Outbound administrators can now use a new Set SMS Phone Number pre-contact digital rule action to change the sender's SMS phone number for a contact when the campaign determines that the rule condition is True. This digital rule action allows administrators to run a single campaign with one contact list, and then use the rule to change the sender SMS phone number for contacts that meet defined conditions. For more information, see Configure digital rule actions in Configure rule actions. This feature requires one of the following subscriptions: Genesys Cloud CX 2 Digital or Genesys Cloud CX 3 Digital.

#DigitalChannels
#Outbound

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Jody Nabuurs
Genesys - Employees
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Update: The work is complete and we will be re-releasing this feature on June 28th. 

Thanks!

Jody

Hello, 

Issues were found after the GA release of Set Sender SMS Number as a Pre-Contact Rule Action in Outbound Digital Campaigns, causing a rollback and disablement of this new feature. We're currently working on the issue, and we will re-release this feature once the issue is fixed and tested.  We will continue to update you as we go through this process.  Original release note is below:

Set SMS Phone Number pre-contact digital rule action

Outbound administrators can now use a new Set SMS Phone Number pre-contact digital rule action to change the sender's SMS phone number for a contact when the campaign determines that the rule condition is True. This digital rule action allows administrators to run a single campaign with one contact list, and then use the rule to change the sender SMS phone number for contacts that meet defined conditions. For more information, see Configure digital rule actions in Configure rule actions. This feature requires one of the following subscriptions: Genesys Cloud CX 2 Digital or Genesys Cloud CX 3 Digital.

#DigitalChannels
#Outbound

------------------------------
Jody Nabuurs
Genesys - Employees
------------------------------