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Feature Rollback Announcement - Set Sender SMS Number as a Pre-Contact Rule Action

  • 1.  Feature Rollback Announcement - Set Sender SMS Number as a Pre-Contact Rule Action

    GENESYS
    Posted 3 days ago
    Edited by Jody Nabuurs 3 days ago

    Hello, 

    Issues were found after the GA release of Set Sender SMS Number as a Pre-Contact Rule Action in Outbound Digital Campaigns, causing a rollback and disablement of this new feature. We're currently working on the issue, and we will re-release this feature once the issue is fixed and tested.  We will continue to update you as we go through this process.  Original release note is below:

    Set SMS Phone Number pre-contact digital rule action

    Outbound administrators can now use a new Set SMS Phone Number pre-contact digital rule action to change the sender's SMS phone number for a contact when the campaign determines that the rule condition is True. This digital rule action allows administrators to run a single campaign with one contact list, and then use the rule to change the sender SMS phone number for contacts that meet defined conditions. For more information, see Configure digital rule actions in Configure rule actions. This feature requires one of the following subscriptions: Genesys Cloud CX 2 Digital or Genesys Cloud CX 3 Digital.


    #DigitalChannels
    #Outbound

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    Jody Nabuurs
    Genesys - Employees
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