Genesys Cloud CX

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  • 1.  Fix for persistent visual notification for auto answer calls

    GENESYS
    Posted 01-27-2023 15:51
    Hi Genesys Cloud Community,


    Several weeks ago a new visual notification as part of bug fix was introduced to inform agents they're about to receive an auto answer call. It was brought to our attention this visual notification does not auto dismiss as common with others, hence requiring manual dismiss action. This behavior is a defect. A fix for this defect is planned for this weekend that will correct the behavior. After the fix is deployed, the notification will auto dismiss and users should no longer need to dismiss it manually.

    We are working on evolving our release process to ensure changes are communicated in a timely manner. On behalf of the team, I apologize for the inconvenience.
    #Omni-ChannelDesktop/UserInterface

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    Rick Phung
    Genesys - Employees
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  • 2.  RE: Fix for persistent visual notification for auto answer calls

    GENESYS
    Posted 01-30-2023 12:21
    Thank you for sharing this!


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    Gabe Ladios
    Genesys - Employees
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    Original Message


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