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Hey Everyone,Below are the Genesys Cloud CX Trivia questions and answers (in bold).Section: Booting Up
GCCX Intro Q1
What company's platform became the basis for Genesys Cloud Directory/Collaborate?
Bold 360, Interactive Intelligence, Measure, OrgSpan
GCCX Intro Q2
What is the Name of the Community's Monthly Genesys Cloud YouTube Series?
Chit and Chat with Matt, Genesys Cloud Download, Q&A Show, Tech Talk AMA
GCCX Intro Q3
What year did the Genesys Cloud platform become Generally Available?
2002, 2006, 2010, 2014
GCCX Intro Q4
What is PureCloud?
An API Call, How/Where Call Data is Stored, A Previous Brand Name for Genesys Cloud CX, An Add-On App Available on AppFoundry
Section: Resource Center
GCCX Q5 – Everyone Gets a point (there was a typo)
Which term best describes what an app can do?
Authentication, Authorization, Availability, Framework
What is the character limit for string variables in Architect email flows?
1,000, 15,000, 32,000, No Limit
What is a multi-phased journey which takes advantage of the Genesys Cloud core and satellite regions around the globe for media and recording?
Audio Hook Link, Global Media Fabric, Hybrid Media Journaling, Overlap Template Structure
How can you include a hyperlink in a canned response?
Type or Copy & Paste the URL, You Need to Create the URL in Your Cloud Environment, You Must Use the "Insert" Button in the Text Editor,, Not Possible
What feature allows me to stream conversation audio to third-party services and then process the audio for voice biometrics: transcription, recording, and agent assist?
AudioHook Monitor, Hybrid Media, Kinesis, Latitude
What integration can help me reduce my public API calls?
AWS EventBridge, Interactive Intelligence, Genesys GPlus, PureCloud
Data actions for the data actions integrations can only transmit or accept JSON. If you want the integrations to consume XML, what does Genesys recommend?
Create an Intermediary Web Service, Purchase a Markup Translation Service, Research and Configure Advanced API Calls, Not Possible
Messenger will display the up-to-date conversation in up to three separate browser tabs or windows without the need to refresh. If a fourth Messenger instance is opened, what happens?
The Oldest Instance Would be Minimized Automatically, A Pop-up Will Prompt You to Close a Window, System Will Slowdown and Eventually Crash, Not Possible
Section: Above Average Joes
Which of the following is NOT one of the three Evaluation Methods you can use for Routing on a queue?
All skills matching, Best available skills, Disregard skills, next agent, Keyword found
You See this image
What does it mean?
Audio or microphone is not enabled, Call will automatically hangup, The user has not selected a phone to make and receive calls, They are already on a call
Where do you turn on auto-answer for ACD calls?
In the Admin, under "Action Maps", In the Admin, under "Programs", In Performance, under "Workspace", In the Phone tab, under "People" at the individual user level
What term refers to the Genesys Cloud region associated with the domain in which you use to login?
Added Domain, Home Region, SSO HQ, Universal Contact Port
How do you think you did? We will post our winner(s) at 3pm ET tomorrow (July 6th).Cheers,
Matt and Team
------------------------------Matt LawsonGenesys - EmployeesOnline Community Manager------------------------------
Section: Above Average Joes
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