I am in the proces of building a new cloud setup for a customer. The customer will be migrating from on prem (will create a seperate thread for this soon).
Im seeking a few answers on how to design the new setup (best practice)
Customer got offices in all 3 major regions, in different coutries. EMEA, APAC and AMER.
BYOC provider is present in all regions. I have configured 3 trunks for incoming calls to service individual countries in each region.
Incoming trunk EMEA - media region
Incoming trunk APAC - media region
Incoming trunk AMER - media region
Each trunk have a default number plan site, with all Genesys media regions added (within the major regions)
Furthermore I have enabled Go-Lookup
Q: is it needed to add media regions, if geo-lookup is enabled? (or will it choose from the added regions)
Each country got its own site
WebRTC phones will be linked here.
I have added the closest media region and also enabled geo-lookup
and here is also when it gets a a bit complicated. I need to make sure that outbound calls always shows a local e.164 on the receiving end, when calls are made between countries / offices
US office calling UK, show +44 xxx xxx xxx
US office calling Sweden, show +46 xxx xxx xxx
US office calling Denmark, show +45 xxx xxx xxx
(Users at each site, will only need to show the same number to each country)
As I see it, there need to be a separate outbound route for each country code, meaning I will have to create a separate outgoing trunk for each number I want to show when calling external.
I cannot create the display number on site level, as I will need to show a different number based on the country i am calling to.
How does my design look?
Any input, ideas, changes on current design will be much appreciated.
Thanks :)
#ArchitectureandDesign
#Telephony
#Unsure/Other