Workforce Engagement Management

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  • 1.  How can an agent/rep view their log in & log out times?

    Top 25 Contributor
    Posted 10-14-2022 12:42
    Hello!

    How can agents view exactly what time they are logging in & out of Genesys each day? We understand that there are reports that we can run to show this data but wondering if there is a way that agents can see this information on their side as well? Any information would be helpful!
    #Other/NotSure

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    Addison Hild
    Athene
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  • 2.  RE: How can an agent/rep view their log in & log out times?

    GENESYS
    Posted 10-18-2022 05:34

    Hi Addison,

    Have you taken a look at the Agents Status Summary view 

    View the Agent Status Summary view
    1. Click Performance > Workspace > Agents
    2. Click the Statuses tab. 
    3. To see the most current data, click Refresh . This view updates automatically. Data in the columns updates when agents leave a status.
    4. To save the view with your filter and column settings, click Save .
    5. To export the data in the view, click Export .
    6. To see the agent's Status Summary detail view, click an agent's name.

     



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    Tracy
    Genesys
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