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"There are no reports/searches for the comments section at this time. Other clients have a business process in place, that the agent initiates a communication with the appropriate supervisor/manager that they need a follow up."How do other contact centers allow agents to enter Signature Comments that require future follow up?Thank you.Richrbernstein@psecu.com
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.