Workforce Engagement Management

 View Only
Discussion Thread View
  • 1.  How to restrict scheduling permission for an agent...

    NEW MEMBER
    Posted 06-16-2022 15:13

    Hi,

    I am trying to restrict an agent from editing the schedules of other agents but should be able to edit their own schedules.

    • Agent should be able to view their own schedule

    • Agent should be able to edit their own schedule

    • Agent should NOT be able to view or edit any other agent's schedules

    Are there any specific permissions that would help me to configure a role this way?

    Thanks in advance.


    #GenesysCloudCX
    #Scheduling
    #WorkforceEngagementManagement
    #WorkforceManagement
    #AskMeAnything(AMA)Event
    #Other/NotSure

    ------------------------------
    Suresh Medavaram
    Kohl's Inc.
    ------------------------------


  • 2.  RE: How to restrict scheduling permission for an agent...

    GENESYS
    Posted 06-17-2022 06:21

    Hi Suresh, 

    editing a schedule is seen as an elevated Admin/Supervisor permission/task where the user would be editing and maintaining schedules for multiple Employees.

    Currently, we don't have specific employee-level rules/permissions for editing their personal schedule. This is something that we are looking into as we build out more self-service scheduling features for the employee. It would be great to hear what Activities you are looking at employees to self-schedule and any rules you have around this, to help us shape future features in this area.



    ------------------------------
    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
    ------------------------------