Hello Everyone!

I am Sam and the latest to join the team of Online Community Manager/Moderators and I am looking forwards to getting involved.

I have been at Genesys for nearly 9 years, working as a WFO Consultant and more recently as an Analytics and WEM SME in customer care.  Prior to that I was a Resource and Planning Manager for the contact center of financial services company.

Outside of work I live in Devon in the south west of the UK with my family, my cats and my dog and I like to spend my free time walking and watching (sometimes even playing) football and most other sports.

Hello Everyone!

I am Sam and the latest to join the team of Online Community Manager/Moderators and I am looking forwards to getting involved.

I have been at Genesys for nearly 9 years, working as a WFO Consultant and more recently as an Analytics and WEM SME in customer care.  Prior to that I was a Resource and Planning Manager for the contact center of financial services company.

Outside of work I live in Devon in the south west of the UK with my family, my cats and my dog and I like to spend my free time walking and watching (sometimes even playing) football and most other sports.

So sorry about the Euro Cup, Sam.

Hello Everyone!

I am Sam and the latest to join the team of Online Community Manager/Moderators and I am looking forwards to getting involved.

I have been at Genesys for nearly 9 years, working as a WFO Consultant and more recently as an Analytics and WEM SME in customer care.  Prior to that I was a Resource and Planning Manager for the contact center of financial services company.

Outside of work I live in Devon in the south west of the UK with my family, my cats and my dog and I like to spend my free time walking and watching (sometimes even playing) football and most other sports.

He had made it the whole day without crying. Thanks for nothing, Clay!

So sorry about the Euro Cup, Sam.

Hello Everyone!

I am Sam and the latest to join the team of Online Community Manager/Moderators and I am looking forwards to getting involved.

I have been at Genesys for nearly 9 years, working as a WFO Consultant and more recently as an Analytics and WEM SME in customer care.  Prior to that I was a Resource and Planning Manager for the contact center of financial services company.

Outside of work I live in Devon in the south west of the UK with my family, my cats and my dog and I like to spend my free time walking and watching (sometimes even playing) football and most other sports.