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Launching Mar 22: Displaying the Evaluation Source within an Evaluation

  • 1.  Launching Mar 22: Displaying the Evaluation Source within an Evaluation

    GENESYS
    Posted 03-16-2023 15:57

    Hi everyone,

    At present, when viewing an evaluation, it is not always easy for an Evaluator to understand why an evaluation has been created hence the QM team will surface the information about the source policy or person which created an evaluation. This will allow evaluators to understand why an evaluation has been created and sent to them. This information can be seen when you inspect the evaluation in Evaluator/Supervisor mode. In agent mode, the evaluation source information is unavailable.

    Example:

    If the name of the Policy or User is not retrievable, then it would show the following:

    Created by Policy: Unknown

    Created by User:  Unknown

    In instances where we're unable to trace back to the origin of the creator, the following will be shown:

    Created by: Unknown

    Note: Evaluations created before the implementation of evaluation source do not show this information.

    Thanks!


    #QualityManagement

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    Herrick Mai
    Genesys - Employees
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